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Work experience

Jan 2010Present

Communications Executive

Ports of Auckland Ltd.

My role involves:

  • Media relations
  • External communications including community, customer, stakeholder and government relations
  • Internal Communications
  • Event Management
  • Management and maintenance of the POAL external website
  • Developing and executing communication plans to ensure the success of various projects

Projects handled:

  • Production of the Ports of Auckland Annual and Interim Reports
  • Production of the weekly internal newsletter
  • Production of the fortnightly customer newsletter
  • Organising various internal and external events - Ports of Auckland Round the Bays, SeePort, Staff Christmas function and Client Christmas function
Aug 2009Nov 2010

Newsletter Editor

SHAMA Hamilton Ethnic Women's Centre Trust
  • Developed and desgined the newsletter
  • Wrote and edited articles for the newsletter
  • Ensured the newsletters are printed and delivered on time
  • Liaised with key stakeholders
  • Designed, developed and managed the organization website Please visit www.shama.wainet.org
Aug 2009Dec 2009

Newsletter Editor

Hamilton Parents' Centre
  • Developed and desgined the newsletter
  • Edited articles for the newsletter
  • Liaised with contributors, advertisers and printers
  • Ensured the newsletters are printed and delivered on time
Jul 2006Nov 2008

Sr. Trainer - Training & Quality

Tata Sky Ltd
  • Enhanced verbal communication skills by conducting Train-the-Trainer programs, new-hire and refresher batches
  • Developed people management and problem solving skills by interacting with Operations and the vendor on a daily basis
  • Developed team building and coaching skills by mentoring trainers to ensure high quality of training was provided
  • Enhanced technical writing skills by developing training modules on customer service, product and process and communication skills

 In May 2007, I was given the additional responsibility of managing the vendor Quality team. In this role, I

  • Developed management and coaching skills by developing and implementing goal sheets and a 360 degree feedback mechanism
  • Developed leadership skills by leading my team to achieve the best quality scores in the organization
  • Gained an insight into the hiring process by interacting with various teams so as to create job descriptions
  • Introduced some healthy competition and encouraged ownership by introducing a reward program for Quality executives
Jul 2005Jul 2006

Facilitator - Phonetics and Linguistics

MindSpeed Integrated Solutions Pvt. Ltd.

As Facilitator, I honed my communication by developed training modules and conducted workshops on effective communication for clients such as HP, ACS, Duetche Bank and Honeywell. I also got the opportunity to develop my attention to detail by evaluating individual competencies for them.

Jul 2003Jul 2005

Editor

Media Fusion (I) Pvt. Ltd.

As Editor, I researched, wrote, edited and proof read scripts for books and interactive CDs. I also liaised with the clients and designers to ensure that the final product met client requirements.

May 2003Jul 2003

Faculty - English

London School of Speech

As a part of the English Faculty, I taught English as a second language to students from across the world in a classroom environment and on a one-to-one basis. 

Education

Feb 2009Present

Master of Management Studies

University of Waikato

Relevant Papers: Communication and Organizations| Communication and Leadership | Communication Research Methods

Masters Dissertation: Communication in culturally diverse work groups

Aug 2000May 2003

Bachelor of Arts

Jyoti Nivas College, Bangalore University

Relevant papers include:

English for business purposes | Business writing | Writing for Newspapers | Reading for speaking | Presentation skills | Advertising | Brochure Writing

The course also required me to do two internships in organizations which would put the skills I gained to use. I interned at:

Ogilvy & Mather Advertising (Ogilvy Live) – Event Management

  • Promotional Campaign (Road Show) – Motorola C-330
  • Organized Biovac Vaccination Camp - Wockhardt
  • Promotional Campaign at corporate offices – ICICI Direct Online.Com
  • Idea generation and pitch activities for Levis, Bru and Hutch.

Four Winds Mass Communications – Advertising & Communication

  • Copy Writing for Khaleej Times.
  • Art design for IIHT.

References

Sunitha Verghis

Sunitha is the SHAMA representative I interact with the most while volunteering with them as their Newsletter Editor. 

She is also the person I report to and she is responsible for signing of any work I do whether it is the newsletter or the website.

Helen Bond

Helen is the Secretary of the Hamilton Parents' Centre. I interact with her on a regular basis with regard to our Newsletter. She is also one of the people who proofs and signs off the newsletter before it goes for printing.

Sudhir Nair

I reported to Sudhir during my 2.4 year tenure at Tata Sky. 

Social Networking

My Portfolio

Skills

People Skills

  • Balanced time and tasks to provide customers and clients with solutions for 5+ years
  • Used well considered judgement calls to ensure a great experience for clients and employees
  • Handled difficult situations in a calm and collected manner
  • Experience in liaising with contributors, clients, designers, vendors and other departments

Communication Skills

  • Excellent written communication skills gained through experience in editing and writing articles for various publications
  • Excellent verbal communication skills acquired through experience as a trainer and making presesentations for a variety of audiences
  • Extensive experience in communicating with a variety of people from various backgrounds and cultures

Organization, Time Management, Teamwork and Leadership

  • Successfully worked in, mentored and coached professional teams
  • Promoted change by introducing new processes that improved quality
  • Experience in working in teams to organize several events successfully
  • Balanced time and tasks well to meet and sometimes beat deadlines
  • Shown initiative by suggesting and implementing changes, taking on volunteer roles and taking extra responsibilities
  • Ability to critically analyse problems and come up with solutions

Willingness to learn

  • A 'can do' attitude and enjoy acquiring new skills
  • A naturally inquisitive and investigative personality thats is constantly on the lookout for new things to learn and research
  • Ability to learn and understand concepts quickly as shown by my evolving job roles
  • Very open to feedback and actively seek feedback to improve myself

Attention to Detail

  • Ensured high quality of service by formulating and implementing quality measures
  • Conducted regular evaluations to ensure quality standards were met
  • Developed a keen eye for detail through experience in editing

Computer Skills

  • Competent in handling internet search tools and the Microsoft Office
  • Beginner skills in Adobe Photoshop and HTML

Personal Attributes

  • ...puts her heart into whatever she does...very dedicated and meticulous resource who is not scared of calling a spade a spade... – Pramod Lamba, Regional Manager, Tata Sky Ltd.
  • ...extremely task oriented and dedicated in her job. She is excellent in implementation and you can count on her... – Biju Nambiar, Sr. Manager, Tata Sky Ltd.

Certifications

Grade ‘A’ in Business English Certification (BEC Higher) conducted by the Cambridge University, UK

Languages

Fluent in English, Hindi, Malayalam and Kannada

Interests

My interests include corporate and organizational communications,   marketing, baking, reading, traveling and glass painting.

Areas of Expertise

Communications | Training and module development | Vendor Management | Event Management | Client Relationship Management | Communications Research | Copy writing/Editing

Other Courses

1. Introduction to PR-  PRiNZ

2. PR Planning Process - PRiNZ

3. Annual Reports & Sustainability Reporting - PRiNZ

Memberships

  1. PRiNZ - Public Relations Institute of New Zealand 
  2. MCSA - Management Communication Student's Association