Service Delivery Manager (Swindon, United Kingdom)
RWE nPower plc, is one of the big 6 energy suppliers in UK. Wipro provides all Data Center Services from Wipro managed DC. Wipro provides global IT services including application support, development services and DC services to 7 business units.
- Managed global Operations with teams ~ 120 people across APAC and EMEA
- Initiated platform refresh and sustenance projects worth $25M annually
- Defined TOM (Target operating Model) for overall delivery
- Implemented Wipro HOLMES automation with 40% of operational tasks with automation index of 7.5, SmartView for automated operational daily and monthly reporting and Cirba for DC capacity management.
- Build and managed relationships across various levels in the client
organization, particularly in the executive management level
- Developed a trusted advisor relationship with key customer
stakeholders and executive sponsors
- Proactively defining, driving and tracking KPIs that drive value for
- Defined next generation architecture, operating process and engineering in delivering the strategy and roadmap for Global IT support.