• Mumbai Maharashtra.

Deepika Shejwadkar

House no.3,Hira Moti Khause Chawl,Khar Dandpada,Khar (West).Mumbai - 400 052        .          

Career Objective

To acquire a challenging position in your esteemed organization & to prove my professional strength to the best of my knowledge & ability.

Work History

Work History

Guest Relation Executive.

Mar 2013 - Nov 2013
IBM DaksheServices Private Limited.

Job Profile & Responsibilities

  • Answered an average of 100 calls per day by addressing customer inquiries regarding the bookings and flights, solving problems and providing new product information.
  • Greeted customers to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Politely assisted customers via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and Special promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Guest Relation Executive.

Jun 2009 - Feb 2013
TransContinental e – Services Private Limited.

Job Profile & Responsibilities

  • Answered an average of 100 calls per day by addressing customer inquiries regarding the bookings and flights, solving problems and providing new product information.
  • Greeted customers to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details.
  • Politely assisted customers via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and Special promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Public Relation Officer

Nov 2008 - Jan 2009
Mumbai International Airport Limited. (Internship at Domestic & InternationalAirport.)

 Job Profile & Responsibilities:

  • Communicating, Assisting & Solving Passenger's Queries.
  • Managed VIP Lounge and Performed as a Protocol VIP Passengers Assistance.
  • Queue combing.
  • Checking & Frisking Passengers Tickets.
  • Attending incoming calls for general inquiries regarding the flights at Information Desk.
  • Co-ordinating with Airport Manager & Terminal Officer.
  • Co-ordinating & Sorting Technical problems like Kiosk, Conveyor Belt, Screen Display and Charging Point.
  • Scheduling, Arranging Coach Service for Passengers & Maintaining Coach Details.
  • Informing to Airport Manager, Terminal Manager or CISF for any suspicious person's act or object taken place within Airport Premises.
  • Co-ordinating with various Airline Staff.

R & D Co-ordinator.

Aug 2007 - Jan 2008
ETP International Private. Limited

Job Profile & Responsibilities:

  • Co-ordinating with Managing Director, Vice President, Executive Director, Service Engineers.
  • Assisting Vice President.
  • Logistics & Arrangement in their Travel Schedule like Visa, ticketing, hotel Stay.
  • Maintaining his Daily Schedules.
  • Arranging for his meetings.
  • Co-ordinating with all internal Staff.
  • Preparing Drafts & Letters.
  • Weekly Dashboard updating & work in progress report
  • Checking day to day E-Mails and Self Correspondence.
  • Handling Library in the office. 

Office Assistant/front Office

Dec 2006 - Aug 2007
Indian Card Clothing International Agencies Ltd.

Job Profile & Responsibilities:

  • Co-ordinating with CEO, General Manager, Sales Managers & Service Engineers.
  • Handling Customers & Customers Phone In Front Office.
  • Preparing Amc Contract Papers.
  • Preparing Drafts & Letters.
  • Weekly work in progress report
  • Daily entry of Service Repair Order
  • Checking day to day E-Mails and Self Correspondence.
  • Follow up with the Customer.

Electronic Data Process Operator.

Dec 2005 - Dec 2006
Linkway Honda (Regd.Office & Showroom)A Division of Auto Hanger (I) Pvt. Ltd.Deals with Mercedes Benz,Honda Passenger Vehicles.

Job Profile & Responsibilities:

  • Co-ordinating with Sales Managers & Executives.
  • Forwarding MIS to Head Office by Co-ordinating with Area Sales Manager.
  • Handling Customers & Customers Phone In Front Office.
  • Opening & closing job cards
  • Parts Booking.
  • Weekly work in progress report
  • Daily entry of Service Repair Order
  • Preparing Invoice of the customer.
  • Informing service status to customers

Customer Relation Executive(Insurance).

Apr 2005 - Nov 2005
Redline Automotive (Auto Hangar In House Insurance).Deals with Mercedes Benz, Honda Passenger Vehicles.

Job Profile & Responsibilities:

  • Preparing Daily Calling reports.
  • Mailing customers about new schemes.
  • Receiving Incoming Calls.
  • Handling Customer Queries.
  • Achieving individual service targets.
  • Tele Calling.

Personal Details:

Date of Birth: 25th May 1984

Gender: Female

Mobile No.:  9821851256.

E-mail IDmailto: cdeepika7@gmail.com

                                deepi_2505@yahoo.co.in

Nationality:  Indian

Martial Status: Married.

Languages Known:  English, Hindi & Marathi

Interest & hobbies: Reading, Music, Dancing & Playing.

Skills

Able to deal empathetically, with multicultural and multi-ethnic Groups of people, Excellent Communication skills, Can work for Long Hurs & on a Rotational shifts, Persistent, Ethical & Sincere, Eager to Learn, easily grasp new concepts & grow with the organization,Failures as they enhances for doing better performances.

Education

Education

Passed S.S.C in March 2000.(Mumbai University)

St. Elias High School


Passed H.S.C in March 2002.(Mumbai University)

M.L. Dahanukar College (Commerce)


Passed T.Y.B.Com in March 2007.(Mumbai University)

M.L.Dahanukar College(Commerce)


I hereby declare that Every Information given is correct to the best of my knowledge.


Place: Mumbai                                                                                                                        Deepika Shejwadkar.


                                                                                                 

                                                                                                                                                           Signature.