Deepali Tirodkar

  • Mumbai Maharastra
Deepali Tirodkar

Manger Service Operations

Work History

Work History
Jun 2014 - Present

Operation Manger Business Alliance

Logicserve Digital
  • Handling Team of Relationship Managers as well as Tele sales for the expansion of the business.
  • Handling Operations for the Couponraja offline, social media, twitter promotions.
  • Working on the competitor check and updating on our services and the product with the product improvement.
  • Working on Google ad words and Display marketing for the merchant product promotions.
  • Developing feedback or complaints procedures for customers for better viewer experience, customer service procedures, policies and standards of the product.
  • Achieving SLA with the targeted revenue from the Market with the help of team.

Creating and developing the process for the success of the website.  

Aug 2012 - Nov 2013

Customer Service Manager, Team Leader 

Consim Info, Bharat Matrimony (Since August '12 to Nov ‘13)
  • Handled Team of Relationship Managers and BDM team for the expansion.
  • Provide help and advice to members using company products and services of Bharat Matrimony.
  • Maintain membership with the members by telephonic, email, letter and face to face meetings as well.
  • Handled customer complaints or any major incidents, such as a security issue or a customer being taken ill, cross check with the quality check calls.
  • Approve and Processing refunds or compensation to customers if needed.
  • keep accurate records of discussions or correspondence with customers;
  • Developed feedback or complaints procedures for customers to use.
  • Developed customer service procedures, policies and standards for your organization or department;
  • Getting involved in staff recruitment and appraisals.

Training staff to deliver a high standard of customer service

Jul 2011 - Jun 2012

Center Head

VIBGYOR International School 
  • Major aim is to make the center profitable by doing maximum sales and customer handling.
  • Handled all types of inquiries coming on to the help desk area from all sources web, telephonic or walk-in and Counsel Parents for the Academic Curriculum.
  • Handled Queries on the School Activities, various board, and different curriculum and getting the inquiries into admissions.
  • Perform all the Pre and Post admission process like documentation, filing fee collection, Generating of Invoices and Fee Receipts with the help of ERP system.
Nov 2006 - Jun 2010

Tour Manager

Kesari Tours & Travels pvt ltd.
  • Handled South East Asia, Middle East e.g. Singapore/Thailand/Malaysia/Sri lanka.
  • It is seasonal basis job includes handled group tours and prepared the tour and expense report with using effective cost control measures, to take care of the people with us.
Sep 2003 - Oct 2006

Banquet Manger

Pritam Hotels
  • Work involved handling corporate and the commercial Banquet’s with the designed budget.
  •  Take feedback while handling the queries of the customer.      


Dec 2006 - Feb 2007

Tour Management 

Keasari Traveling Academy 

International sector and Airport Handling 

Apr 2002 - Jun 2003

Hotel Management 

Hospitality Training Institute,Matunga

Specialization in Sales and Reservation. 

Jun 1999 - Apr 2003


Specialization in Political science.




Excellency in Project handling 

Relationship Management

Customer Service

Business Development

Team handling and growth  

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