Download PDF

Work experience

Jun 2014Present

Operation Manger Business Alliance

Logicserve Digital
  • Handling Team of Relationship Managers as well as Tele sales for the expansion of the business.
  • Handling Operations for the Couponraja offline, social media, twitter promotions.
  • Working on the competitor check and updating on our services and the product with the product improvement.
  • Working on Google ad words and Display marketing for the merchant product promotions.
  • Developing feedback or complaints procedures for customers for better viewer experience, customer service procedures, policies and standards of the product.
  • Achieving SLA with the targeted revenue from the Market with the help of team.

Creating and developing the process for the success of the website.  

Aug 2012Nov 2013

Customer Service Manager, Team Leader 

Consim Info, Bharat Matrimony (Since August '12 to Nov ‘13)
  • Handled Team of Relationship Managers and BDM team for the expansion.
  • Provide help and advice to members using company products and services of Bharat Matrimony.
  • Maintain membership with the members by telephonic, email, letter and face to face meetings as well.
  • Handled customer complaints or any major incidents, such as a security issue or a customer being taken ill, cross check with the quality check calls.
  • Approve and Processing refunds or compensation to customers if needed.
  • keep accurate records of discussions or correspondence with customers;
  • Developed feedback or complaints procedures for customers to use.
  • Developed customer service procedures, policies and standards for your organization or department;
  • Getting involved in staff recruitment and appraisals.

Training staff to deliver a high standard of customer service

Jul 2011Jun 2012

Center Head

VIBGYOR International School 
  • Major aim is to make the center profitable by doing maximum sales and customer handling.
  • Handled all types of inquiries coming on to the help desk area from all sources web, telephonic or walk-in and Counsel Parents for the Academic Curriculum.
  • Handled Queries on the School Activities, various board, and different curriculum and getting the inquiries into admissions.
  • Perform all the Pre and Post admission process like documentation, filing fee collection, Generating of Invoices and Fee Receipts with the help of ERP system.
Nov 2006Jun 2010

Tour Manager

Kesari Tours & Travels pvt ltd.
  • Handled South East Asia, Middle East e.g. Singapore/Thailand/Malaysia/Sri lanka.
  • It is seasonal basis job includes handled group tours and prepared the tour and expense report with using effective cost control measures, to take care of the people with us.
Sep 2003Oct 2006

Banquet Manger

Pritam Hotels pvt.ltd.
  • Work involved handling corporate and the commercial Banquet’s with the designed budget.
  •  Take feedback while handling the queries of the customer.      

Education

Dec 2006Feb 2007

Tour Management 

Keasari Traveling Academy 

International sector and Airport Handling 

Apr 2002Jun 2003

Hotel Management 

Hospitality Training Institute,Matunga

Specialization in Sales and Reservation. 

Jun 1999Apr 2003

B.A

Specialization in Political science.

Portfolio

More than 11 years into Service operations.

Skills

Excellency in Project handling 

Relationship Management

Customer Service

Business Development

Team handling and growth  

Text Section