- US & UK Mortgage Services.NAB(National Australia Bank).
- Weekly reporting to client about SLA & production and discuss the processing updates to improve the overall process on client relationship call.
- Managing a team of 20 people and handle their Production numbers, staffing & individual concerns
- Responsible to report out the monthly dashboard to client as well as operation manager
- Report out the weekly and monthly performance of Team members in term of production, accuracy and Process knowledge to operation manager and training Manager.