Deepak Jha

  • New Delhi , India
Deepak Jha

Services Analyst


Working as Services Analyst in Dell International Services with over 1 year of experience on ITIL platform.

Looking for opportunities in Analytics Domain.

Certification : Analytics (Ivy Professional School)

Duration : December 2014 - June 2015(Ongoing Training)

Subjects : Basic  SAS Programming , VBA Programming , MS Excel , MS Access , SQL.

Work History

Work History
Apr 2014 - Present

Services Analyst

Dell International Services
  • Working on ITIL Platform in Infrastructure Managed Services Domain.

Handling IT operations and Infrastructure Management.

  • Worked in the following Service Accounts :


    • Hyatt Hotel Corporation (April 2014 - March 2015)
    • Worked as IT Analyst
    • Working on End user issues via Service-Now(Client Based Application) Ticketing tool.
      Creating User Accounts in Forefront Identity Manager.(Microsoft 2008 R2 version).
      Managing Application(Oracle,Reserve,Citrix,Hyperion etc.) Level Accesses using Role Manager and Forefront Identity Manager.


    • Moody's Investor Service/Moody's Analytics(April 2015 - Current) 
    • Working as Non - Payroll Tech. Consultant
    • Incident Management and Request Management via Service- Now Management Suite.
    •   Handling Application level Accesses using Active Directory(Citrix based) and ActiveRoles Server.     





    Oct 2013 - Apr 2014

    Technical Support Engineer

    iN Technologies Inc (

    Providing Level 1 Support to the End Users.

    Printer,Operating system,Security related troubleshooting.


    2009 - 2013

    Bachelor of Engineering (B.E.)

    Reva ITM Bangalore
    • Bachelor of Engineering in Electronics and Communication Stream.
    • Major Subjects : Power Electronics,Logic Design,VLSI Design,Signals and Systems,Microprocessors,Micro-controller.
    • Projects : Final Year : Robo-car with wireless steering               

                              Pre - Final Year : Flight hijack prevention and rescuing system.

    1996 - 2008

    Physics Chemistry and Mathematics

    Kendriya Vidyalaya
    • Higher Secondary (Kendriya Vidyalaya,Barrackpore) - 2008 - 67.6%
    • Secondary (Kendriya Vidyalaya,Barrackpore) - 2006 - 77.8%


    Dec 2014 - Jun 2015


    Ivy Professional School

    SAS programming , VBA Programming , MS Excel , MS Access , SQL.



    MS Access and SQL.

    VBA Programming

    SAS Programming

    IT Service Management

    Handling IT operations and Infrastructure Management.

    Business Analysis