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Summary

My mission is to define and solve the right problems, build long-term enterprise value, think outside of the box, shape the future, inspire people, invent new possibilities, and lead ethically yet strategically.

With the various positions I have fulfilled in my career, I have collectively garnered over 10 years experience in designing, developing, implementing, and delivering training and supporting business growth and continuity.

Business impact analysis was part of my role as operations manager at Ontario Stars, I had to determine and evaluate the potential effects of an interruption to critical business operations implement plans to ensure that we remained operating as a well oiled machine. 

Table top exercises were done on a regular basis when I was a Inside Sales Representative at Rogers Communications, we always had a team strategy to ensure we meet our targets and overcome any possible obstacles. 

At Telus, alongside being a Sales Representative, I volunteered to be in charge of Health and Safety which included emergency management. I was responsible for conducting monthly health and safety checks to smoke alarms, fire alarm, eye wash station, and fire extinguishers. I was also responsible for training new staff in health & safety procedures and  emergency protocol. 

When I worked in the the wireless mobility industry, I had to partake in fraud prevention training which has many parallels to Threat and Risk Assessment . We had table top exercises to work as a team to discuss and implement loss and fraud prevention strategies. 

Skills

entrepreneurial skills

Able to effectively manage finances. Able to see the bigger picture and pursue long term goals and plans. 

lEADERSHIP

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards

Communication

Exceptional listener and communicator who effectively conveys information verbally and in writing

Analytical/RESEARCH SKILLS

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Computer skills

Computer-literate performer with extensive software proficiency covering wide variety of applications

Resourceful

Innovative problem-solver who can generate workable solutions, resolve complaints and overcome objections.

Interpsonal skills

Resourceful team player who excels at building trusting relationships with customers and colleagues

Adaptable

Flexible team plater able to adapt oneself to new surroundings; to make suitable changes to fit new conditions.

Education

aUTOMOTIVE LAW & ETHICS

gEORGIAN coLLEGE
20142014

Ontario Motor Vehicle Industry Council certification in automotive law and ethics 

B.Soc.Sc.

University of Ottawa
20072013

Bachelors Degree in Social Sciences

Arts Canterbury Diploma

Arts Canterbury
20032007

Arts Canterbury is a specialized program for the arts within the Ottawa-Carleton district school board. The Arts Canterbury program offers students the opportunity to fulfill their high school graduation requirements while having a concentration in design and visual arts. 

Work Experience

Operations manager - INDEPENDENT CONTRACTOR

oNTARIO sTARS  hvac
January 2017Current

At  Ontario Stars HVAC I was responsible for the managing day to day business operations top to bottom, A to Z.  My responsibilities included but were not limited to:

  • Plan production schedules, ensuring a continuous availability of products
  • Manage delivery schedules with suppliers
  • Manage vendor relationships (expedites, quality issues, delivery schedule)
  • Assess and manage inventory levels in the different warehouses to ensure continuity of supply
  • Liaise with sales, customer service and suppliers to provide delivery dates and shipping information
  • Overseeing the hiring and training of all staff and subcontractors.
  • Effectively communicating with the owner on a weekly basis.
  • Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
  • Creating and maintaining good working relationships with product suppliers and subcontractors.

fRONT END Business coNSULTANT - Independent contractor

Capital Auto
December 2018June 2019

I was brought on at Capital Auto as a front end business consultant was to streamline their business and find money where there was not. I was responsible for all day to day sales operations and I managed their inventory procurement process. My responsibilities included but were not limited to: 

  • Increasing sales of existing accounts and established new relationships through sales channels
  • CRM data logging
  • Planning and developing short and long-term goals and objectives.
  • Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
  • Purchasing inventory through different channels
  • Creating and maintaining relationships with wholesalers 

managing Partner - INDEPENDENT contractor

Urcar iNC
March 2016January 2017

As the managing partner at URCAR Inc I was in charge of all day to day operations of the dealership.  My responsibilities included but were not limited to:

  • Planning and developing short and long-term goals and objectives.
  • Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
  • Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.
  • Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.
  • Creating a good working relationship with lending institutions and maintaining these relationships.
  • Creating cost-effective advertising programs and merchandising strategies for the dealership.

Owner - Operator

The Tire Factory
March 2015January 2017

One thing that most very successful people share in common is excellent organizational skills, and maintaining more than one source of revenue. I took the plunge in 2015 in setting up my very first business along side my father. I am the director, manager, and employee of The Tire Factory.  My tasks range from ordering stock, maintaining the website and advertising, fulfilling orders and shipping orders out, down to getting my hands dirty and changing tires myself.  Additionally I also responsible for keeping track of the finances using accounting software. 

Internet Sales Representative

Ottawa Chrysler Jeep Dodge Ram Fiat
Nov 2014march 2015

As the Internet Sales representative, it was my responsibility to oversee the internet department which responds to internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales. I  generate sales opportunities by communicating with potential customers via phone/internet. I am also responsible for managing and training the sales staff to respond to live chats and emails effectively and efficiently. 

  • Hiring, training, motivating, counselling, and monitoring the performance of internet sales consultants
  • Making appointment confirmation phone calls
  • Diving into customer base in CRM to identify likely purchasers and contacting via phone and email to generate appointment based traffic
  • Conducting weekly sales meetings
  • Forecasting and establishing monthly and annual performance goals and objectives
  • Maintaining an accurate daily activity log for the dealership
  • Reviewing inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency
  • Developing incentive programs along with dealer and other managers
  • Knowing and understanding all applicable OMVIC laws

Vice President of Marketing (Volunteer position)

South Asian Fest
Apr 2011Sept  2014

SouthAsianFest is Ottawa’s largest, and only official South Asian festival which is held in the heart of downtown Ottawa every August. The festival presents South Asian culture but draws crowds from all cultural backgrounds since it showcases mainstream artists and performers, similar to how Blues Fest doesn't necessarily only showcase blues music. With SouthAsianFest, I become accomplished in all aspects of campaign development and proficient at collaborating with multiple stakeholders to determine target audience and develop strategic market plans that align with the companies business priorities and goals.

  • Instituted and led the development and creation of marketing, advertising, social media, and PR plans
  • Designed and orchestrated consumer experience events, singular promotions, and corporate sponsorships to drive traffic and sales
  • Managed marketing budget and communications 
  • Managed social media activity
  • Spearheaded the redesign of website and community events to involve youth and increase digital presence
  • Lead creative process for the creation of in house and out of house promotional materials delegating to external vendors when necessary
  • Facilitated and nurtured relationships with organizations key vendors

  • Portfolio available upon request

inSIDE sALES REPRESENTATIVE

rOGERS cOMMUNICATIONS
jUNE 2010Sept 2014

I held a inside sales representative position at a Rogers Communications call centre.  At this position I was responsible for meeting my sales targets and helping my team improve our productivity stats by working my efficiently. 

  • Increased sales of existing accounts and established new relationships through sales channels
  • CRM data logging
  • Exceeded team sales quota year after year while maintaining optimal client satisfaction

Sales Representative

Telus Mobility
Spring 2006jUNE 2010

Working at Telus Mobility was my first real job, I had held previous summer jobs in my earlier teenage years, but this was the first position that I held through the school year. I gained valuable interpersonal skills at this role. At this position it was my responsibility to assist customers  with all their needs from the moment they walked in to the moment they left the store. 

  • Health and safety coordinator