Deena Leeder

Deena Leeder

Work History

Work History
Mar 2008 - Mar 2009

CSR

Accent

At Accent I was a customer service rep. for Sprint. I learned to :

  • Handle cust accounts
  • Work with mobile phones
  • Take payments
  • Listen to customers complaints
  • Empathizing with the customer
  • work on customer service skills

    2.

We used :

  • Sview ,
  • CSM,
  • and many other programs to take care of our customers
Jan 2006 - Apr 2006

Receptionist / tax preparer

Fosters and Associates
  • At Fosters and Associates I learned the ability to :
  • Process customers Taxes ,
  • Answer phone ,
  • Set appointments ,
  • File documents,
  • and work on my customer service skills.

"I enjoy filing taxes but needed a non-seasonal job."