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Dee Hathaway

Technology - Innovation - Leadership

Career Highlights

  • Managed design, procurement, installation and support of enterprise projects including Computer Aided Dispatch (CAD), Content Management System (CMS), Document Management System (DMS), Enterprise Resource Planning (ERP), municipal permitting and inspection applications, Storage Area Network (SAN), Voice over Internet Protocol (VoIP), LAN/WAN and wireless (public and private) internet and radio connectivity.
  • Worked at a strategic/executive level with internal staff, agency business and technology owners and other key stakeholders to understand complex business needs, recommend business-focused solutions and ensure timely, cost-effective and reliable implementation and support.
  • Formed local governance group to prioritize projects, initiatives and budget and develop Service Level Agreements (SLAs) to match the needs of supported departments/divisions.
  • Led organizations as Acting Executive Director and Acting Chief Administrative Officer.

Work experience


Data Center Integration and Disaster Recovery Consultant

Maricopa County

Coordinated the development and implementation of plans, processes, and procedures to ensure the information technology (IT) services supporting critical business functions can resume within a predefined timeframe in event of a disaster while minimizing system downtime and potential data loss.

  • Coordinate the integration and activities of Maricopa County's data centers.
  • Coordinate TT&E (Test, Training & Exercise) in support of Disaster Recovery (DR) and Continuity of Operations (COOP) programs.

IT Director

  • Negotiated resolution to 3-year vendor dispute, saving $300,000 in year 1 and reducing on-going maintenance costs by 25%.
  • Established first stable, fully operational system in 7-year history of organization.
  • Created new line of business as outsourced IT department for external agencies.
  • Rebranded in-house application in preparation for sale and distribution.
  • Consolidated multiple GIS databases, reducing maintenance by 40%.
  • Reorganized department to align staffing and support with agency needs and current market.
  • Supported radio rebanding project in preparation for move to 800 MHz as part of the PSERN (Puget Sound Emergency Radio Network) project.
  • Oversaw project to upgrade 2 separate Computer Aided Dispatch (CAD) systems.

IT Director

City of Buckeye, AZ
  • Implemented Computer Aided Dispatch (CAD) program, expanded dispatch center facility, then combined systems with neighboring community to consolidate Public Safety call centers.
  • Supported radio communications connectivity as part of the Regional Wireless Connectivity (RWC) initiative.
  • Combined IT and Facilities Maintenance service and support into a single ITIL-based Service Desk, resulting in a true “one-stop shop”.
  • Achieved 96% customer service approval rating and maintained that level with 0 department attrition for 6 years.
  • Slashed budget 35% by identifying cost saving measures, implementing alternative solutions, renegotiating contracts, realigning resources and managing equipment lifecycles.
  • Reduced enterprise print/copy spending 40% and saved 25% of staff time by implementing an on-site print/copy center and centralized printing program.
  • Established a 5-year strategic planning process, setting a solid foundation for future IT growth.
  • Implemented mobile disaster recovery solution utilizing a portable data-center.


Hathaway IT Solutions

Provided contractual/consulting services for multiple local and national projects including:

  • Oversaw pilot project for implementation of service centers in retail store chain, including cabling, server and thin-client installation and development of training and documentation for full nationwide rollout.
  • Defined and documented Standard Operating Procedures (SOPs) for help desk operations while training technical staff in providing support to over 2,500 users.
  • Developed applications to replace mainframe computer systems for national financial institution.
  • Consolidated and relocated network operations center.
  • Created application for tracking inventory for military network upgrade.

Network Engineer

The Network Group
  • Managed multiple accounts and IT projects including WAN integration and network upgrade and optimization. 
  • Provided top level support for international training/product conferences.

Systems Engineer

Entex Information Services
  • Designed, installed and supported multiple projects including LAN/WAN, email and AS/400 systems for clients primarily in the technical and financial industries.  
  • Developed applications for clients in the finance and healthcare industry.


Bachelor of Science - Business/IT Management

Western Governors University

Center Manager Certification Program (CMCP)

National Emergency Number Association (NENA)

Six Sigma Green Belt

Agile and Scrum

Management Plaza


  • Arizona Technology Summit, Machaon Corporation, Governing Body
  • Association of Information Technology Professionals (AITP), Secretary, Phoenix Chapter
  • Association of Public-Safety Communications Officials (APCO), Member
  • INTERFACE Phoenix/Seattle, F2F Events, Advisory Council
  • International City/County Management Association (ICMA), Member
  • King County E911 Technology & Operations Task Force, Sound Cities Representative
  • Project Management Institute (PMI), Member
  • National Emergency Number Association (NENA), Member

Technical Proficiencies

  • Backup & Recovery (Commvault, DPM, Veeam)
  • Communications & Video Conferencing (Lync, Office Communicator, Skype)
  • Computer Aided Dispatch (CAD) (Spillman, TriTech, Tyler/New World Systems)
  • Content Filtering (CyBlock, OpenDNS, WebSense)
  • Database Management (MS SQL)
  • ERP/HIRS (Caselle, Munis, PeopleSoft, SAP)
  • Firewalls/Routers/Switches (Cisco, ISA, Juniper)
  • GIS (ESRI)
  • Help Desk Systems (Heat, IssueTrak, ManageEngine, Remedy, Track-it/Footprints)
  • Mobile Device Management (MaaS360, Meraki)
  • MS Exchange (2003-2013, Office 365)
  • MS Office (Access, Excel, Powerpoint, Project, Visio, Word)
  • MS Server 2003/2008/2012 (Active Directory, DHCP, DNS, GP)
  • Project Management (Agile, MS Project, Scrum, Waterfall)
  • SaaS & Cloud (Azure, O365)
  • Storage Area Network (SAN) (DataCore, NetApp, X-IO)
  • Virtualization (Hyper-V, VMware)
  • VoIP (Cisco)
  • Web Development (HTML, SharePoint, WordPress)