Directed Information Technology operations for one of the fastest growing communities in America. Buckeye has over 500 staff across 40 networked facilities, including City Hall, public safety, water and wastewater sites, courts, public works, libraries, community resource centers and sports complexes.
Managed day to day operations for technology department including administration, applications, community outreach, facility access and security, infrastructure, innovation and process improvement, print/copy center, telecommunications, service desk, social media, web site & web services administration and public & secure wireless connectivity.
- Combined IT and Facilities Maintenance service and support into a single ITIL-based Service Desk, resulting in a true “one-stop shop”.
- Achieved 96% customer service approval rating and maintained that level with 0 department attrition for 6 years.
- Slashed budget 35% by identifying cost saving measures, implementing alternative solutions, renegotiating contracts, realigning resources and managing equipment lifecycles.
- Reduced print/copy spending 40% and saved 25% of staff time by implementing an on-site print/copy center.