Served as the first Information Technology Director for a consolidated Public Safety Answering Point (PSAP). NORCOM supports 5 police and 14 fire agencies, providing front-line emergency services to a community of over 800,000 in an area covering 625 square miles.
Managed all IT functions in a 24x7 emergency services organization, including personnel, policy and project management, organizational structure and budget.
- Negotiated resolution to 3-year vendor dispute, saving $300,000 in year 1 and reducing on-going maintenance costs by 25%.
- Established first stable, fully operational system in history of organization.
- Created new line of business as outsourced IT for external agency.
- Rebranded in-house application in preparation for sale and distribution.