§March 2002 – Nov 2002HOUSEHOLD MGR/ Butler
The Lanesborough Hotel London STARWOOD
Responsible for the smooth running of the floors within the Hotel, looking after all guests and especially VIP`s and celebrities. The Butler acts as a PA trying to exceed in giving service and anticipating guest needs. Dealing with all the complaints a good Butler gives alternatives solutions, managing guest requests and working as a team within the Departments, checking as well the cleanliness and maintaining the rooms standards, coordinating the housekeepers and maids. Fully conversant with IT, Fire and bomb procedures will act as a Duty Mgr if necessary.Occasionally service at Buckingham Palace.