Debora Vuan

§March 2002 – Nov 2002HOUSEHOLD MGR/ Butler

The Lanesborough Hotel London STARWOOD

*****De Luxe

Responsible for the smooth running of the floors within the Hotel, looking after all guests and especially VIP`s and celebrities. The Butler acts as a PA trying to exceed in giving service and anticipating guest needs. Dealing with all the complaints a good Butler gives alternatives solutions, managing guest requests and working as a team within the Departments, checking as well the cleanliness and maintaining the rooms standards, coordinating the housekeepers and maids. Fully conversant with IT, Fire and bomb procedures will act as a Duty Mgr if necessary.Occasionally service at Buckingham Palace.

§March 2007 to May 2009 Hotel Manager

by

12 Employeers 7 Free Lance

Management of the entire Operation. Management of 33 km Rivers and three Lakes _ Flyfishing Resort with flyfishing School and Centre of Exhibition.

§Sep 2006 to Feb 2007 Consultant:

Project Management Housekeepingby

Pre Opening of The Virtus &The Chedi Hotels ***** ( G.H.M Hotels

Milan ITALY )

80 Staff

Project Development for the Housekeeping Department. Pre Opening procedures and Application of the Company’s Standards

§Jan 2006 to Sept 2006 Consultantby

Hotel “Ai Due Laghi” ****De Luxe Relais- Charming Hotels

Lago di Bracciano – Rome -ITALY)

(35 Staff) . Riorganization of Staff, Structure and Suppliers Management

§Sept 2004 to Dec 2005

Executive Head Housekeeperby

The Westin Hotel Excelsior ***** STARWOOD (Florence ITALY)

45 Staff

Management of all the Department.

§October 2003 to Aug 2004

Executive Head Housekeeper

Paramount Carlton Hotel ****DeLuxe Edinburgh

189 rooms,Current salary£23,500.

42 Staff

Management of all the Department. In charge of 42 Staff plus Deputy and 4 Supervisors.

Implement of Standards and Control of Financial aspects.

§November 2002 to October 2003HOUSEKEEPING AREA MGR for DUBAI OFFICE

Management and coordination of Housekeeping Operation for the former Royal Family of Dubai (40 Luxurious Properties in London)

§2000 – 2002 springtime…GUEST FLOOR MANAGER–

MANDARIN ORIENTAL HYDE PARK - London

***** De Luxe

GFM was a position in which I was acting as an Hotel Manager on the floor, supervising porters and room attendants, giving assistance in any matter( sometimes on 24 H basis) to celebrities, pop stars, politic representatives. My Company expected metomaintain high standards in service, cleanlinessand room standards. As a Guest Floor Manager I was updating the guests profile. Constantly working with Housekeepingprograms (PPI, supervision of Contractors…)

1999 –2000GUEST RELATIONS Mgr

HOTEL BAUER – GRUNWALD – VeneziaITALY

***** De Luxe

Only referring to the General Manager I was a representative point inside the Hotel, being a substantial help for Front Office, Banqueting and Reservations. My duty consisted in anticipating and meeting all the guest needs, dealing with most of the requirements, solving complaints, assuring the high standards and supervising rooms

Conditions ,assigning amenities and particular requirements,or arrangements .

I was in charge of the guest history and profiles.

1997-1998HOUSEKEEPER COORDINATOR AND VISITORS ASSISTANT

by Museo de “Il Tempietto Longobardo” Cividale del Friuli

ITALIA(museum)

In this Museum of the 8th Century AC, situated in the North of Italy, I learnt how to deal with specific cleanliness, supervised by architects who were restoringpart ofthe Museum. I had the opportunity to deal with visitors, groups and journalists, being involved in interesting situations. I was helpful in maintaining a high level of care, managing a team of cleaners.