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Education

Nov 2008Sep 2009

Project Management Certification

Studies on real world applications of project management methodology, strategic portfolio and project management, procurement, risk assessment, risk mitigation, project estimating, project control techniques, leading projectsand teams in organizations, documentation control, and project closeout.

Studies of PMBOK, Project Management Body of Knowledge.

Work experience

Mar 2007Jun 2008

Project Engineer II

Project:Maricopa Animal Care & Control Center - New Build Facility - $13m Construction Budget

  • Maintain project management control system: Prolog
  • Oversee daily project construction of the General Contractor and Subcontractors on site
  • Coordinate communications between the Architect/Engineering firm and the General Contractor to ensure that all processes are executed in accordance with client procedures and contract requirements
  • Ensure that all RFI’s are resolved in a timely manner
  • Ensure all Submittals are approved by Architect/Engineering firm, documented and stored client
  • Distribute ASI’s and updated drawings from the Architect/Engineering firm to the General Contractor
  • Manage construction budget and accounting records
  • Compare actual work in progress against General Contractors construction schedule
  • Review and approve General Contractors monthly AIA Billing
  • Issue request for proposals to General Contractor for potential change orders
  • Review and approve General Contractors change order proposals and back up documentation
  • Issue notices of approval to General Contractor for use of contingency funds
  • Issue purchase orders to General Contractor for change orders
  • Issue notices of non compliance to Architect/Engineering firm and General Contractor
  • Ensure all closeout requirements are delivered as per contract specifications
  • Assist the Architect/Engineer and project team in developing technical resolutions
  • Supervise administrative staff with document control, record keeping and data-entry tasks
  • Ensure that all end user needs are anticipated and implemented during construction
Oct 2003Mar 2007

Project Manager

Jeffreeze HVAC Inc.

Projects:Commercial New Builds & Retrofits- from $10k to $1.3m

  • Managed multiple concurrent projects of varying size within contracted budget
  • Coordinated the use of in-house and subcontract labor
  • Obtained competitive material pricing while meeting client scheduling and design expectations
  • Maintained records of contractor meetings, schedules, and change order requests
  • Coordinated project change orders and labor estimates with field superintendent, subcontractors, and suppliers
  • Communicated project status to general contractor and clients
  • Ensured that all liens, bonds, liability insurance, and permits were obtained in accordance within company standards, and in compliance with client requirements, city and state building regulations
  • Monitored employee and vendor performance, resolved problems, and fine-tuned construction schedules
  • Communicated with field superintendent regarding project construction schedule status
  • Generated accurate progress billing and approved payments to subcontractors and suppliers
  • Assured compliance with project closeout requirements, issued final billing, delivered O&M manuals and warranty documentation to end users
Feb 1997Oct 2003

Assistant Facility Manager

Client:Bank One/J.P. Chase Morgan

  • Managed building inspections and facility repairs of 500,000 square foot call center, housing over 5,000 employees, in addition to 14 retail banking locations
  • Developed yearly budgets for Repair & Maintenance, and Capital Projects
  • Monthly variance reporting
  • Organized administrative staff and created office procedures of four remote facility management offices
  • Coordinated project reporting for southwest regional portfolio
  • Developed and implemented fire & life safety procedures
  • First point of contact with on-site client management
  • Trained and supervised office personnel
  • Scheduled all repair and maintenance issues
  • Contracted and supervised subcontract vendors
  • Supervised maintenance technician, janitorial, landscaping, and security staff
  • Planned furniture configurations for office moves and relocations

ACCOLADES

PAST PROJECTS

REFERENCES

Summary

  • Over 15 years experience in Construction and Facilities Management
  • Provided Leadership and Supervisory Roles
  • Highly Motivated, Working with Teams or Independently
  • Award Winning Customer Service Skills
  • Comfortable and Engaging when Performing Oral Presentations, Proposals, and Training Classes
  • Excellent Written and Verbal Communications Skills
  • Experienced Project Management Practices for Meeting Customer’s Complex and Long-Term Needs
  • Able to Multitask and Prioritize Issues to Manage Small and Large-Scale Projects
  • Proven Success Developing and Managing Project Scope and Schedule from Conception to Completion
  • Cost Saving Contract Management and Administration Skills
  • Well Versed with Multiple Tracking and Reporting Tools 
  • Trained to Analyze Potential Project Risks and Develop Risk Mitigation Plans
  • Microsoft Suite Administrative Software Expert
  • Knowledgeable in Website Design, Development, Implementation, and Marketing
  • Appropriate when Dealing with Sensitive and Confidential Issues

CERTIFICATIONS

Project Management

University of Phoenix

Graduate 09/2009

Construction Safety & Health OSHA – Card #600125305

U.S. Dept. of Labor - 2007

AWARDS & ACTIVITIES

National Association of Women in Construction (NAWIC)

Active Member - 2009

Biltmore’s Who’s Who of Executives & Professionals

Active Member - 2009

Featured Member - 2008

110% Customer Service Award - 2002

Presented by:EMCOR Facilities Services, Inc.

Corporate Building of the Year Award - 2000

Presented by:(BOMA) Building Owners and Managers Association

Objective

Acquiring a challenging Project Management position with a solid organization in a setting that best utilizes my coordination skills, management experience, training, and my ability to anticipate, meet, and exceed client needs and expectations.  My strengths include quality leadership, strong written and verbal communications, and multi-tasking organizational skills with an emphasis on attention to details.

EDUCATION & TRAINING

Facilities Management 101

Certificate of CompletionFacilities Edge EMCOR - 2003

Indoor Air Quality

Certificate of Completion

Facilities Edge EMCOR - 2003

Customer Service Excellence Certificate of Completion

Facilities Edge EMCOR - 2003

Asbestos Abatement

OSHA Certificate of Training

Environomics, Inc. - 2001

Mold Remediation

OSHA Certificate of Training

Environomics, Inc. - 2001

Design, Operation & Maintenance of Building Systems -Courses I & II

Certificate of Completion

BOMI Institute - 2001

Personal Interview

Are you able to meet aggressive deadlines? Do you have experience doing so in the past?Planed projects are ideal but not always the circumstance. I have the ability to meet assigned projects with aggressive deadlines. Given the resources and a little background, if something needs to be completed to meet a deadline or fix a problem, I address these projects aggressively as presented and proceed with caution knowingly moving this type of project up in my list of priorities.Can you work under pressure?I am great at working under pressure applying quick problem solving techniques and creative solutions. Though some projects may be deemed non-standard, providing my resolution does not jeopardize any facet of the business. When opportunity arises, I work towards successful completion with the goal to meet or exceed customer expectations.

Describe your previous job experience.With over 15 years in the Construction and Facilities Industries, my primary focus has been project management. Although I've held several positions in my career, I have always managed projects whether or not  the responsibility was included in my job title.Do you like working alone or in a team environment?I thrive in a team environment even though I work very well independently. In today's industry, it is important to have a good balance of both. I possess the ability to assess other individuals communication and behavioral styles and adjust my own behavioral style in order to best communicate with others in a way that is effective in building strong interpersonal relationships.Do you like working in large groups?I enjoy working in large groups, I feel collective knowledge acquired is important. Large-scale projects are great to have additional resources for input and overall success. Not one individual has all the information needed at times, especially in large-scale, high budget, and mission critical projects.Do you prefer continuity in structure or frequent change in your daily work?I welcome change and challenges openly while understanding importance of a working process for operational duties. It's never a bad idea to look for improvements on any existing routine work as our work environment is always changing.Do you work well alone?I am a strong independent thinker and can work well alone.Do you work well under pressure?I work very well under pressure. Often there are last minute projects or reports of something not working as designed. It is always a challenge I welcome to determine how quickly and efficiently I can resolve a problem or situation.How can you help our company be more profitable?Review of business at the "big picture" level, and working to understand every aspect of the industry available is important to me. I examine the current situation, streamline existing processes where possible and I am always looking for innovative, cost effective, and more efficient ways to provide value added services.How do you go about making important decisions?Important decision making skills are based on the project or role you are in. Decisions can be based on individual, business, and budget needs. If a client presents a scenario and it is budget driven, then I would focus on the budget first to make the necessary determination of the needs and develop cost proposal.How do you handle change?As a strong advocate for continuous improvement in both workplace and life, I am one to analyze cause and effect of a change to make a determination if this change is advantageous and profitable. How do you measure the success of your work?Measurement of success can be reviewed by the outcome of my completed projects. If a process went smoothly, held to or utilized minimal budget and my client is satisfied with the outcome, this is a successful project. Once determined successful, I review this project for future models and run a checks and balances for lessons learned whether or not this can be improved or keep it up to date as changes in our industry are made.How well can you multi-task?I have the ability to multi-task both small and large-scale projects. Though it is best to have primary focus on one project, my multi-tasking abilities allow me to think out of the box, switch focus where needed and apply this to any challenge presented.How would you rate your communication skills?I possess strong written and communications skills; verbal or written are both useful when working with clients, I am adaptable to present their project in the manner my client is most comfortable.Tell me about the way you work.I work on all projects with high expectations and self demands.  I share my high expectations with an assigned project team and motivate others to the importance of any project.  I take pride in my work and encourage this thinking with my team.Tell me how you would handle multiple projects in the job. All projects are important or they wouldn't be requested.  I tend to review time frame and impact to the business and rank them accordingly before proceeding. Prioritization and collaboration with my client helps in establishing the order in how projects are prioritized. Some projects also are contingent on completing previous projects (ground work) establishing order to projects to follow.What aspects of your job do you consider most crucial?Crucial aspects to any successful project are to determine necessity, meeting or exceeding goals within budget, timelines, and customer satisfaction. "What value does this project add upon completion?"What new skills or ideas do you bring to the job that other candidates aren't likely to offer?Open minded and forward thinking, I am a strong component for continuous improvement.  I can review an overall process and always look for areas of improvement. I assess if we can streamline an existing process or ensure an ongoing task performed is adequately documented, I can identify areas for improvement or cost savings and offer suggestions as needed. 

Most importantly, I genuinely care about my clients.  It is important to me to ensure that I build a strong relationship with the client to instill their belief that our company can handle their project and has their best interest at the forefront at all times.  I enjoy communicating with clients, and take an active approach to anticipate their needs and requirements.

SKILLS

  Project Management

  Software

  Microsoft Project  Prolog   Primavera   Visio

Accounting Software

QuickBooks Pro Solomon AS400

Administrative Software

Microsoft Word Microsoft Excel Microsoft Power Point Microsoft Access Avery Design Pro

Adobe Publisher Adobe Reader/Writer

Website Design Software

Macromedia Dreamweaver Macromedia Flash Microsoft Front Page

Graphic Software

Macromedia Fireworks Adobe Photoshop Corel Photo Draw

Microsoft Photo Draw

Internet & Email Programs

Internet Explorer Netscape

Mozilla

Outlook Lotus Notes

Thunderbird