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Deborah K. MacCargar

 Customer Service/Operator/Office Manager                         Phone: 252-240-9087   

Work experience

Sep 2013Present

Sales-Custormer Service Representative/Operator Paypal  I, II, III TC/NM/M/TL

Convergys-Paypal

Still Employed- Work at home services-Job Title Sales-CSR I-CSRII-CSR III-Top Customer-New Member-Mentor-Team Leader-Avaya phone hard phones plus soft phones Help resolve system issues-Account Issues-Password Recovery-Troubleshooting-Sales Paypal Credit products, Debit and Credit cards-Typing-Trouble Shooting Risk Modeling-Banking Verification-Chat Lines-Reporting-Bug Fixes-Team Mentoring-I taught classes for newer employees, Team Leader

2000Dec 2012

Co-Owner and Business Administrator/Bookkeeper

C&G Paint and Body

2002-2009 Co-Owner and Office Manager, C&G Paint and Body, Cedar Point, N.C. Have diligently managed the last seven years to automate and build this body shop business to a successful establishment with my husband and am now ready to further my own personal goals. My responsibilities included all areas as corporation secretary. Also had the opportunity to help build and maintain an online business. www.reptileuv.com. Helped to put policies in place on shipping, order taking, customer service and maintaining website.

Lowe's Home Improvement-Cape Carteret, N.C. Weekends                                            (2002-2009)

Home Improvement in Cape Carteret as permanent part-time. I worked Friday evenings, days and Holidays. Started in plumbing department then transferred to Large Appliances-From there worked the hardware and electrical dept.

Efusjon.com-Bend,Oregon                                                                                                        (2010)

Answering soft phone, emails, utilizing CRM software, helping debugging chat software and instant chat online using Idstc software. Duties include managing accounts for over clients with autoship, credit history, and data base activities in Bend, Oregon. This job was paid through Temporary Express in Bend. Temporary employment to care for disabled family member. (Mom)

20012002

Frontier Communications

Frontier Communications
Call Center, (formerly Citizens Communications) Duties included utilizing a number of computer programs and systems to schedule service, installations, and troubleshoot repairs to customers for their telephone and DSL service.
19992001

Administrative Manager In Industrial

Do It Best Hardware
InCom Distributors, Brightmans, Norwich, NY Administrative Manager in industrial and commercial sales. Implemented Triad computer systems within POS environment, including order tracking, inventory control, sales tracking, computer generated reporting directly to Do It Best Corporation Also had the opportunity to build websites for owners of this company for car detailing business and Fudge Shoppe.
19981999

Customer Service Associate

Hannafords Foods AudioSears Corporation
Bookkeeping and Customer Service Associate,, Oneonta, NY(Nights) Computerized bookkeeping and accounting reconciliation for 20+ tills nightly. Western Union transfers, bill payment Bell Atlantic, NYSEG and Atlantic Mohawk, check cashing services, credit accounts, customer complaints and returns and refunds, multiline phone and intercom system, computer generated reporting to Delhaize Corporation.
19971999

AudioSears Corporation

AudioSears Corporation
South Kortwright, N.Y.(Days) Assembled K-Handsets from start to finished product including microphone and receiver testing and troubleshooting, filing motherboards, computerized testing of components and finished products, quantizing digital and audio circuitry in headsets, reading schematics and testing of logistic circuits, soldering and QA. products sent to Strategic Air Command in Kosovo.

Education

19741978

Graduate

Dos Palos High School 

General education

Certifications

20122012

A+ Computer Hardware Certification

Coastal Community College

CompTia Tested at New Bern City College, New Bern, N.C.