Group Sales Coordinator/guest Service Representative
HIGH INDUSTRIES HAMPTON INN & SUITES
ANNAPOLIS, MD Group Sales Coordinator/Guest Service Representative Responsibilities included but not limited to, soliciting new groups and booking extended stays, utilizing System Twenty-one and Sales Pro software, by doing personal sales and cold calls. Interactio nwith potential clients such as Churches, universities, wedding planners, individual parties, family reunion planners, individually owned and operated businesses, Corporations, and Military Academies. Training of front counter personnel in total customer satisfaction, service skills and system operations. Make block reservations Coordination of the group's activities to insure overall satisfaction at the Hotel, to include tours of the surrounding areas, popular attractions, fine dining, and nightlife. Front counter responsibilities included, but were not limited to, customer satisfaction, check ins and check outs, booking reservations, insuring the lobby and surrounding areas were kept in a neat and orderly manner. Other duties included insuring that the refreshment counter was fully stocked at all times, individual customer service, on the spot housekeeping, and helping my team to exceed the guests needs.