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Work experience

Aug 2003Jul 2015

Afni - Manager, Quality Analysis and Consulting

Call Center

Customer Service, Analysis and Consulting, Business Intelligence, Quality Assurance

Tucson, Arizona

Oct 2000Sep 2002

Convergys - Sr. Quality Manager

Call Center

Customer Service, Quality Form Programmer. Manager Quality Team (6 QC's), Client Liason, Calibrations

Edmonton, Alberta

Dec 1990Oct 2000

Quality Associate/Report Analysis

Call Center

Customer Service,  Collections Representative, Process Improvement, Report Analyst

Edmonton, Alberta

Education

B.Sc

University of Western Ontario