Deborah Fontaine

Summary

I am seeking a position within your company. I have over 30 years of excellent customer service. I have worked for manufacturers,distributors,and for the last 12 years I managed a retail store. I know your company has a reputation of high customer service standards as do I. I believe we can be a great benefit to each other. My resume does not cover all of my experoences but I have always held a very high work ethic. The shortest time of employment has been 4 years. I hope you will be able to take the time to meet with me. 

Work History

Work History
Apr 2000 - Oct 2011

Buyer/Customer Service Manager

American Green

At Lurvey's garden center I started as a part time seasonal cashier. By the end of the first season I became a full time employee and head cashier. In 2002 I started to assist the buyer in some of the purchasing for the store. Also during that time I hired and trained cashiers for the season, merchandised and created displays in the store, and managed the store. In 2003 I became the sole buyer, which consisted of pottery,statuary,fountains,garden art,benches,arbors,trellises,and all fertilizers,pesticides,and fungicides,along with anything else we sold in the store, and still maintained all the other duties. I was also responsible for maintaing accurate inventory as well as setting pricing and profit margins. Closing out the registers,balancing and creating deposits were also a part of my duties. I also helped with marketing. Customer service is to me absolutely the most important thing. You can have the most awesome store but if your employees do not practice excellent customer service???

Aug 1984 - Dec 1989

Customer Service Manager

First Frozen Foods

This was a food distributor. I started as a file clerk and order entry. After the first year I was promoted to Customer Service and became manager 6 months later. Took orders from the phone or salesperson. Entered them accurately and sent pick tickets to warehouse. Expedited orders,make up route schedules for the drivers,was sure all orders left complete or arranged for the driver to pick up product while on his route. Received signed deliveries and created invoices. Created and sent out monthly statements. Also prepared bids for certain business.

Education

Education
Sep 1972 - Mar 1973

none

Wright Jr. College

Skills

Skills

management

I have taken several management courses. I have also attended the ANLA Management Clinic in Louisville several times as well as IGC University last August.