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Skill Sets

Critical thinking, decision making and problem solving skills  · Goal-oriented  ·   Excellent written and verbal communication skills  ·  Analytical & Research skills  ·  Influencing, leading, and delegating abilities  ·   Ability to initiate/manage cross-functional teams and multi-disciplinary projects  ·  Negotiating skills  ·  Conflict resolution  ·   Adaptability  ·  Overseas Experience 

Work experience

Jul 2015Dec 2015

Laboratory Operations Manager

Parkway Lab Services

Responsibilities

  • Led and managed a team of 35 non-technical staff for day to day laboratory operations
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations of non-technical staff

 Key Achievements

  • Re-engineered a key process flow to introduce an express option that reduced the turnaround time from 4hrs to 2hrs for urgent specimens
May 2011Apr 2015

Area Customer Service Manager, Southeast Asia and Australasia 

British Airways World Cargo

Responsibilities

  • Managed a team of 100 spread over 6 countries; Singapore, Malaysia, Indonesia, Vietnam, Australia & New Zealand 
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations for management and associate positions
  • Budget and forecast for the region
  • Compliance management for safety, security and accounts
  • Key account management
  • Supplier management and negotiation
  • Provided meaningful recommendations and local insights to Senior Management in a timely and effective manner
  • Extensive business travel of up to 50%

Key Achievements

  • Negotiated 30% cost savings from main supplier contracts worth more than 3 million Singapore dollars over 5 years
  • Managed and oversee customer service, call centers and operations of 3 online and 12 offline stations.
  • Reduced operational non-conformance by 40% after reviewing and re-engineering process flows
  • Planned and executed successful change of key supplier with no revenue loss
Apr 2010May 2011

Senior Airport Manager, Dubai

Dulsco LLC

Responsibilities

  • Budget, Forecast and Plan
  • Key Account Management, DNATA & Emirates 
  • Margin Management
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations for management and associate positions.
  • Managed a team of 10 direct reports and 1200 indirect reports.
  • Provided meaningful reporting to Senior Management in a timely and effective manner

 Key Achievements

  •  Management of Key Accounts, achieved YOY growth of 7% EBITDA across  the portfolio
  • Improved customer satisfaction from 71% to 88%.
Jun 2008Apr 2010

Operations Manager

Certis CISCO Aviation Security Pte Ltd

Responsibilities

  •  Managed Manpower Manning Levels
  • HR-related responsibilities included training, developing, employee relations, and terminations for aviation security officers
  • Provided meaningful reporting to Senior Management in a timely and effective manner
  • Coordinated with various stakeholders like airlines, CAG, ICA

 Key Achievements

  • Planned & executed of the successful takeover & mounting operations for Departure and Arrival Security screening for all Changi Airport Terminals
  • Reduced the number of complaints from corporate clients by 54% in 6 months
  • Reduced the required headcount by 12% by creating shift overlaps to cover the requirements during the terminal peak periods
  • Planned, managed and executed Ad Hoc assignments like Formula One Singapore Race, the HQO Taskforce during the H1N1 flu and the APEC Ministerial Conference
  • Prepared the SOPs, LPMs and BCPs
Apr 2007Jul 2007

Audit Project Executive

IBM Singapore

Audit Project Executive(, part-time position during university)

Nov 2006Mar 2007

Liaison Officer

People's Association

International Liaison Officer(Singapore, part-time position during university)

Dec 2002Jan 2006

CPSO Air Cargo

CAAS(Civil Aviation Authority of Singapore)

Responsibilities

  • Managed department tenders over GeBIZ
  • Rental Management of CAC properties
  • Administrative and secretarial support to management staff
  • Liaison officer role for visiting overseas visitors
  • Organized training programs for the department staff

 Keys Achievements

  • In-charge of Air cargo Quarterly Newsletter for the trade
  • ALPS and Megaplex projects
  • 3G telecoms Upgrade for Changi Airfreight Center

Education

19992002

Diploma in Logistics, Operations & Management

Temasek Polytechnic