Debbie Ng

  • Singapore SG
  • +6590087824
  • debbiengpa@yahoo.com

Skill Sets

Critical thinking, decision making and problem solving skills  · Goal-oriented  ·   Excellent written and verbal communication skills  ·  Analytical & Research skills  ·  Influencing, leading, and delegating abilities  ·   Ability to initiate/manage cross-functional teams and multi-disciplinary projects  ·  Negotiating skills  ·  Conflict resolution  ·   Adaptability  ·  Overseas Experience 

Work History

Work History
Jul 2015 - Dec 2015

Laboratory Operations Manager

Parkway Lab Services

Responsibilities

  • Led and managed a team of 35 non-technical staff for day to day laboratory operations
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations of non-technical staff

 Key Achievements

  • Re-engineered a key process flow to introduce an express option that reduced the turnaround time from 4hrs to 2hrs for urgent specimens
May 2011 - Apr 2015

Area Customer Service Manager, Southeast Asia and Australasia 

British Airways World Cargo

Responsibilities

  • Managed a team of 100 spread over 6 countries; Singapore, Malaysia, Indonesia, Vietnam, Australia & New Zealand 
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations for management and associate positions
  • Budget and forecast for the region
  • Compliance management for safety, security and accounts
  • Key account management
  • Supplier management and negotiation
  • Provided meaningful recommendations and local insights to Senior Management in a timely and effective manner
  • Extensive business travel of up to 50%

Key Achievements

  • Negotiated 30% cost savings from main supplier contracts worth more than 3 million Singapore dollars over 5 years
  • Managed and oversee customer service, call centers and operations of 3 online and 12 offline stations.
  • Reduced operational non-conformance by 40% after reviewing and re-engineering process flows
  • Planned and executed successful change of key supplier with no revenue loss
Apr 2010 - May 2011

Senior Airport Manager, Dubai

Dulsco LLC

Responsibilities

  • Budget, Forecast and Plan
  • Key Account Management, DNATA & Emirates 
  • Margin Management
  • HR-related responsibilities included recruiting, hiring, training, developing, employee relations, and terminations for management and associate positions.
  • Managed a team of 10 direct reports and 1200 indirect reports.
  • Provided meaningful reporting to Senior Management in a timely and effective manner

 Key Achievements

  •  Management of Key Accounts, achieved YOY growth of 7% EBITDA across  the portfolio
  • Improved customer satisfaction from 71% to 88%.
Jun 2008 - Apr 2010

Operations Manager

Certis CISCO Aviation Security Pte Ltd

Responsibilities

  •  Managed Manpower Manning Levels
  • HR-related responsibilities included training, developing, employee relations, and terminations for aviation security officers
  • Provided meaningful reporting to Senior Management in a timely and effective manner
  • Coordinated with various stakeholders like airlines, CAG, ICA

 Key Achievements

  • Planned & executed of the successful takeover & mounting operations for Departure and Arrival Security screening for all Changi Airport Terminals
  • Reduced the number of complaints from corporate clients by 54% in 6 months
  • Reduced the required headcount by 12% by creating shift overlaps to cover the requirements during the terminal peak periods
  • Planned, managed and executed Ad Hoc assignments like Formula One Singapore Race, the HQO Taskforce during the H1N1 flu and the APEC Ministerial Conference
  • Prepared the SOPs, LPMs and BCPs
Apr 2007 - Jul 2007

Audit Project Executive

IBM Singapore

Audit Project Executive(, part-time position during university)

Nov 2006 - Mar 2007

Liaison Officer

People's Association

International Liaison Officer(Singapore, part-time position during university)

Dec 2002 - Jan 2006

CPSO Air Cargo

CAAS(Civil Aviation Authority of Singapore)

Responsibilities

  • Managed department tenders over GeBIZ
  • Rental Management of CAC properties
  • Administrative and secretarial support to management staff
  • Liaison officer role for visiting overseas visitors
  • Organized training programs for the department staff

 Keys Achievements

  • In-charge of Air cargo Quarterly Newsletter for the trade
  • ALPS and Megaplex projects
  • 3G telecoms Upgrade for Changi Airfreight Center

Education

Education
1999 - 2002

Diploma in Logistics, Operations & Management

Temasek Polytechnic