Duties include: Perform customer verifications, and verify confidential information included on applications. Updating customer information on database. Providing customer with detailed and accurate information about product. Utilizing sales techniques. Completing call reports and logs. Resolving customer support issues. Directing unresolved issues to management.
Created email and text message templates to be utilized for both inbound and outbound customers. Conversion of customers increased 10% after templates where implemented. Introduced additional screening questions that have eliminated potential non-paying customers, which has increased productivity in processing time.