Deanna Leonard

  • Los Angeles US-CA

Summary

Outstanding diplomacy that consistently produces win-win results for clients and company

Staff training and development

Superb written and oral communication skills

Organizational and Strategic Planning

Strong commitment to provide a quality product and exceed clients expectations everytime

Direct and firm hands-on management style

Objective

SEEKING A POSITION WHERE I CAN UTILIZE MY COMMUNICATION AND CREATIVE SKILLS IN A CLIENT SERVICES ORIENTED ENVIRONMENT WITH POTENTIAL GROWTH AND DEVELOPMENTAL OPPORTUNITIES.

Work History

Work History
Nov 2011 - Present

CSR

EBISU Marketing

Duties include: Perform customer verifications, and verify confidential information included on applications. Updating customer information on database. Providing customer with detailed and accurate information about product. Utilizing sales techniques. Completing call reports and logs. Resolving customer support issues. Directing unresolved issues to management.

Created email and text message templates to be utilized for both inbound and outbound customers. Conversion of customers increased 10% after templates where implemented. Introduced additional screening questions that have eliminated potential non-paying customers, which has increased productivity in processing time.

Jan 2009 - May 2011

Operations Manager (Shift)

Noah's Bagels

Duties include a combination of the following: food preperation, sanitation, food safety, training, customer service, inventory, ordering, merchandising, marketing, safe reconcilliation, scheduling, cash handling, P&L, and resolving customer complaints.

Increased sales by 15%, through acquired catering accounts, marketing strategies and executing increased items per transaction; store ranked 2nd in the region. Lowered cost by analysing  sales trends, streamlining labor and improved management of product material usage and waste. Resolved to increase speed of service to maximize customer retention.  Reconstructed filing and account management systems to decrease HR issues. Instituted specific regulations to clarify each person’s role and duties, which increased efficiency in the organization.

Jan 2008 - Nov 2008

Adminstrative Assistant (Food Dept)

MEND

Business Representative of non-profit organization; communicating the immediate need of support within the homeless and destitute communities to corporate executives of leading clothing companies, ultimately resorting in large donations of their product. Through networking and personal  outreach exceeded yearly donation goal by five-thousand dollars. Managed inventory and department database. Key holder in absence of office manager.

Education

Education
Aug 2010 - Present

n/a In Progress

SMC
Aug 2001 - Jun 2005

High School Diploma

Santa Monica High

Skills

Skills

Five9

Social Networking

MS Suite

P&L Management

POS

References

References

Tiffany Rencher

Ashley Marx