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Work experience


Captive Illusions

Rendered exceptional customer service as well as oversaw the entire production and sales. Managed the website and monitored the shipping, purchasing, and social media.


Captive Embroidery and Crafts

Complete all accounting functions. Oversee the operations for the entire establishment. Ensure provision of exceptional customer service and management. Provide keen oversight to manufacturing, sales, and daily business operations. Effectively lead and manage the social media presence. 


24 Hour Fitness

Sales Applications Analyst ▪ 2008–2012

Maximized efficiency by expertly managing and developing the Customer Relations Management (CRM) system. Functioned effectively in sustaining data integrity. Administered all membership certificates and filled orders.

  • Guaranteed 100% maintenance in user acceptance of CRM system
  • Achieved minimal downtime and training time in leading the development, testing, and training for big system update
  • Successfully improved the automation and productivity of CRM, assisting the team in boosting sales despite a major reduction in staff

Executive Assistant ▪ 2006–2008

Led the successful implementation and management of the new CRM system. Facilitated the training and delivered support to the Corporate Wellness Team. Established and sustained dashboards and reporting. Rendered exceptional administrative support to Senior Vice President of Business Development as well as to the Vice President of Corporate Wellness.

  • Took an instrumental role in the transition from ACT to CRM
  • Drove 100% user acceptance for the team with up to 72 users
  • Offered outstanding help to a Corporate Sales Manager in accomplishing a $200K deal
  • Played an integral role in turning a customer service issue into a $20K sale

Administrative Assistant ▪ 2000–2006

Completed all administrative duties for the Northern California Division, Corporate Sales Team, and Director, including data entry, customer service, filing, research, and special projects as necessary.

  • Accomplished all the tasks of three administrative support staff with no loss in productivity, allowing the company to save money by reducing supplementation of additional employee


Coursework in Liberal Arts

Las Positas