Highly analytical and technically savvy business leader with expertise enhancing revenue, profitability, and customer satisfaction for multi-million and multi-billion dollar market leaders. Delivers improved efficiency, quality, and effectiveness by leveraging 20+ years of expertise in data, information technology, and business leadership. Statistical analyst, project manager, and change agent; unites autonomous departments and operational divisions, creating multi-dimensional initiatives that generate millions.
Jan 2000 - Present
Business Intelligence Consultant
Good Measure Consulting Inc.
- Saved organization $50 million annually by demonstrating need for change and streamlined process. - Doubled positive response rate of consumers from 10 – 20% to 42% after analysing and assessing customer database. - Mined and refined data to produce performance measurements acting as a catalyst for change. - Shrunk processing time more than 75%, reducing it from two years (730 days), to maximum 168 days. - Reduced the cost of benefits of millions of insurance claim by 10%. - Created business intelligence through data analysis, quality management, and systems development. - Designed performance measurement systems, dashboards, balanced scorecards, and financial reporting. - Facilitated ongoing continuous quality improvement and process re-engineering, saving millions of dollars. - Introduced and fostered new culture of measurement and continuous improvement to front line staff.
Jan 1997 - Jan 2000
Director Support Services, Information Services Division
Workplace Safety and Insurance Board
Annual budget $12 million, 90 staff, report to CIO - Directed computer services to one of the world’s largest workplace accident insurance companies. - Negotiated services contract with IBM for $50M over five years. - Arranged procurement and maintenance contract with GE Capital and IBM Leasing for $10 to $15M annually. - Implemented program to modernize business computer support department to 4500 users province-wide.
1980 - 1987
Statistical Consulting internship supervised by Dr. O.B. Allen.