De'andraya Duhon

De'andraya Duhon

Summary

High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieving outstanding results. Seeking a customer service, sales, administrative, or related position in which extensive experience in customer service, sales, cash-handling, data-entry, and other clerical duties, excellent communication skills, superior leadership abilities, and a record of success in all previous positions. Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential.Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers.

Results-oriented Medical Billing Professional with experience in medical claims examining, medical claims processing, medical collection, business administration, relationship management, and customer service.

Work History

Work History
Aug 2008 - Jan 2009

Care Attendant

  • Maintain Positive attitude and strong sense of caring, while¬†assisting seniors in all aspects of daily living while encouraging them to be as independent as possible.¬†
  • quality handling of care plans
  • lift, carry, push, pull 40 lbs
  • Sep 2007 - Apr 2008

    Technical Support Representative

    • Provide quality technical support service through one-call resolution to establish a long-term customer relation
    • Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
    • Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
    • Assist customers with their billing and payments needs and accepting payments via credit card
    • Sell multiple entertainment products and services as well as hardware systems and accessories
    • Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
    • Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
    • Maintaining a professional appearance, behavior, and conduct
    • Effectively work with peers in a team focused environment
    • Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
    Mar 2006 - Jan 2007

    Customer Service Representative

    Responds to telephone inquiries and complaints using standard scripts and procedures.Gathers information, researches/resolves inquiries and logs customer calls.Communicates appropriate options for resolution in a timely manner.Informs customers about services available and assesses customer needs.

    Responsible for the timely reporting, escalation and resolution of day-to-day operational problems.Coordinates Call Center Operations service delivery activities with assigned internal clients.Provides analyses and recommendations on service delivery improvements, performance metrics and enhancements to productivity.Develops and recommends quantitative measures and performance metrics.Manages ad hoc technical projects requested by assigned internal client.

    Education

    Education
    Jan 2009 - May 2009

    Certification

    Houston Community College