Latin, Greek, French;
Latin, Greek, French;
Accomplished IT Executive with global experience. Skilled at building and motivating teams in IT, Development and Data Center roles that successfully meet and exceed company objectives. A results oriented decisive leader with proven success leading complex global IT enterprises. Proven track record of establishing and directing large-scale technology programs and business reengineering efforts. Expertise in C-Level collaboration and integrated Planning. Skilled in Global Enterprise Architecture, ITIL Service Delivery, Complex ERP Program Delivery, Enterprise Portfolio Management, Mergers and Acquisitions Integration, developing profitable lines of business and mentoring and developing IT staff.A career-long history of optimizing technologies and processes, increasing productivity, and reducing costs. Deliver exceptional Service and Financial results through collaborative planning, strategic thinking, innovative problem solving and visionary team management.
Engaged by CEOs and CTOs, consulting on IT Operations, Business Cost Management, IT and Business Assessments (people, process and technology), Sourcing and Vendor Management.
·Managed IT, Global Infrastructure and Data Center Operations – 5 data centers, WAN/LAN network, engineering, helpdesk, desktop, information security and operations with staff of 120; Managed Application Development Portfolio of 800 concurrent projects.
·Corporate Strategy, managing Business Assessments for corporate cost savings initiatives yielding $175 million in annual recurring cost savings.
·Global Data Center Consolidation Strategy, 21 centers to 6, Centers of Excellence model, ITIL Process and COBIT governance.
·Mergers and Acquisitions Due Diligence, Business Integration Efficiency and Business Process Transformations
·Skills: Advanced Technologies, Reference Architectures, Large Program/ERP deployments, IT Management, ITIL Certification, DR and Business Continuity Planning, Business Process Management and Enterprise Architecture.
·Annual Portfolio of 800 Programs and Projects including Oracle, Siebel, Peoplesoft ERP deployments, Customer Facing web applications, Data Base consolidation, conversion of 137 terabytes to XML, Data Fabrication, Data Conversions to inverted file formats, Data Standardizations for CRM and Sales.
·IT Operations/Management:200 FTE staff + 3rd party developers.
·IT Functions: Image and Workflow Operations – Dental Claims Processing.
·Claims processing workflow Reengineering effort with $4mil annual recurring savings.
Vice President Operations,1986-1997
1996 – 1997 Responsibilities
·Staff Management – 400 FTEs
·Compact Disk Standard and Custom Packaging Operations
·Inventory, Warehousing, Packaging, Shipping and Receiving, Postal Budget, for Packaging Operation
·ISO 9000 operations compliance; Compliance with Microsoft, HP, Oracle, other specific customer driven quality metrics.
·Built and managed start-up Compact Disk Custom Packaging Division to provide services to the software industry.
·Skills - Real Estate Management, Building Contracting, Vendor Management, Program Management, Order processing, Retail Product Packaging, ISO9000 QA process controls.
·In 1997, we packaged and distributed 42 million packages ($1.3 billion retail)
Sr. Director Fulfillment Services, BMG Direct Marketing
·Consolidated 2 Major Operations Centers
oFTE Reduction 300 to 200,
oReduced real estate costs,
oReengineered and automated processes
oGenerated $9mil in recurring annual savings
·Automated Operating Functions using Image and Workflow Technologies:
oMail Opening, Document Scanning, Remittance Processing, Customer Service correspondence.