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Work experience

Jul 2013Feb 2014

Room Division Intern

Sofitel Luxury Hotels and Resorts
Adhere to room service standards set by the Sofitel Company Ensure all department equipment is maintained to a high standard Be aware of and ensure adherence to security of bedrooms and keys as detailed in department policies To contribute to cost control through energy conservation and correct usage and storage of all materials/equipment as per departmental standards and manufacturer's instructions To adhere to all matters relating to hygiene, health and safety as laid down by law and by hotel policy To respond to special request, VIP rooms achieving the standard of service required by Sofitel policy To assist with the orientation, training and development of all housekeeping staff as required by the policy
20122013

Conference / F&B Attendant Internship

Choice Hotels International
Set up and break down of conference rooms for different types of events Arrangement of conference equipment in the room per requirements listed on the event order form Accepting and delivering food and drink orders, maximizing sales through excellent knowledge of product and selling strategies Checking the correctness of dockets to eliminate erroneous charges Keeping all areas clean and tidy, maintain a minor maintenance Openly communicate with guests, providing them a splendid quality of service
Sep 2011Jan 2012

Assistant Manager Sales Marketing

LTD Vagr-Vina Vita
Liquor sales/recommendation (B2B and B2C), upselling of the company liquor assortment showing excellent knowledge of the product and industry trends Tracking the industry changes and customer preferences, offering the Director new producers to update and widen the company product assortment Building the brand awareness among customers and a proper positioning of the product on the market Organisation of personnel training meetings to maintain an excellent knowledge of the product and to improve the quality of customer service Organization of oenology wine tasting meetings with producers for promotional purposes

Education

20122014

Bachelor of Hospitality Management

Pacific International Hospitality Management School
Project Management, Applied Hospitality, Facilities Management, Business Evaluation, Management, Marketing, Research, Tourism, Food and Beverage Division practical course + 6 months internship, Room Division practical course + 6 months internship.
20082010

Associate's degree

Moscow State Linguistic University
English and French Languages Translation and Interpretation Comparative and Applied Linguistics History of the United Kingdom, United States Additional Languages: Spanish, Italian

Skills

Hospitality Industry
Food & Beverage
Hotels
Customer Service
Sommelier
Adobe Photoshop
Adobe Illustrator
Dreamweaver
Opera PSM
Russian to English to French

Certifications

Foundations of Business Strategy