De Saram, Shiranthi De Saram

Work History

Work History
Mar 2005 - Jun 2011

Cabin crew

SriLankan Airlines (Pvt) Ltd

A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them.

AREAS OF EXPERTISE

  • Safety and emergency procedures
  • Security
  • First Aid
  • Customer service
  • Food preparation & service
  • Making announcements
  • Selling duty free

KEY SKILLS AND COMPETENCIES

  • Experience of working with passengers from different cultures & backgrounds.
  • Ability to make passengers feel welcome. Experienced in dealing with the public & comfortable in a selling role.
  • Well spoken, approachable, with great attention to detail & a professional attitude.
  • Can fluently speak English and Sinhala.
Jun 2002 - Jun 2004

Customer Service Representative

Keells Restaurants (Pvt) Ltd

Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: nglish/Sinhala. Flexible scheduling availability to include evenings, weekends and holidays.

Education

Education
Jan 2000 - Apr 2002

G.C.E Advanced levels: Physics (S)

St. Joseph’s Girls’ School, Nugegoda. Sri Lanka
Jan 1997 - Jan 1999

G.C.E Ordinary levels:

St. Joseph’s Girls’ School, Nugegoda. Sri Lanka