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A dedicated, experienced professional with over five years in a medical administrative, environment with hands on knowledge and experience in a medical environment while assessing customer needs with medical prior authorizations and referrals to appropriate organizations and departments. Familiar and accustomed to medical technology equipment i.e. EPIC, records retrieval prior authorizations for medication while demonstrating professional telephone etiquette, appearance, and demeanor.


Skills Summary


  • Proficient in Microsoft Word, Excel, PowerPoint, and the Internet, typing 40+ WPM
  • Maintain accurate documentation on administrative level  
  • Proficient with prior authorizations of medication with insurances
  • Proficient with internal and external referrals
  • Proficient in customer service abilities.
  • Ambitious, analytical, self-motivated individual with a strong work ethic, positive attitude
  • Ability to work both independently and as part of a team
  • Demonstrated positive interpersonal communication skills with employees at all levels.
  • Research and problem-solving skills for accurate documentation of patient information
  • Excellent quality customer service skills that enhances the overall work flow

Work experience

Aug 2015Present

Social Worker-Intern

Recovery Consultants of Atlanta, Inc
Social Worker-Intern Conduct face-to face intakes, screening, and assessments based on individualized service plan. Group facilitation, coordinate learning opportunities, relapse prevention, training curriculum development and concept of public health. Conduct parent aide and substance abuse education to families and performing random toxicology screenings if necessary. Provide case management services and document each activity in the clients chart.
Jul 2011Present

Scheduling Representative

Kirkwood Family Medicine
A Member of the Grady Health System Scheduling Representative Performed duties as a telephone triage operator for all incoming calls into the office and inputting information in patients' medical record simultaneously. Facilitate referrals ordered by treating physicians, generated in the electronic medical record systems, EPIC. Maintain and facilitate prior authorizations for medication and outpatient services. Maintain supplies and inventory for the entire clinic including the pharmacy. De-Borah Ziglor 11717 Registry Blvd., Hampton, Georgia 30228 678-558-7892 [email protected]
May 2014Aug 2015

Trauma Social Worker-Intern

Grady Hospital
A Member of the Grady Health System Trauma Social Worker-Intern Resolve psychosocial problems which interfere with treatment or rehabilitation. Serve as consultant to the medical staff in helping them to understand the effects of socio-economic factors on the health problems of patients. Extend and integrate the hospital with other health, educational, and welfare resources in the community. Provides case management services and documents each activity in the case record. Coordinates groups of various kinds including educational, support, etc. Contribute to Administrative planning
Aug 2008Jan 2011

Social Worker Assistant

DeKalb Grady Health Center
A Member of the Grady Health System Social Worker Assistant Assisted patients in obtaining home health, PT/OT, nursing aide placement, and DME equipment etc.(i.e. beds, wheel chairs) Develop and implement workshops to address strategies to assist the patient needs. Assisted patient with community resources including transportation, meals on wheels and benefits. Maintained accurate documentation for up to 100 patient charts via electronic medical records.
Jul 2000Feb 2010

Case Manager-Contractor

Fresh Start Corporation
LLC Outpatient HIV/AIDS Program TANF Ready for Work Case Manager-Contractor Facilitated groups to assist the patient to develop coping, learning practicing skills. Educated HIV/AIDS patients how to cope with physical and emotional results of the disease. Assisted patient with community resources. Counsel HIV/AIDS patients and friends & family of patients who are infected with HIV or have developed AIDS to help them cope with the physical and emotional results of the disease. Answer questions, offer advice and support, and help HIV/AIDS patients get necessary assistance from medical and social agencies. Provides case management services and documents each activity in the case record.
Jan 2007Sep 2008

Administrative Secretary

DeKalb Grady Health Center Fresh Start Corporation
A Member of the Grady Health System Administrative Secretary II Facilitated all administrative duties for clinic Director including but not limited to memo dictation, and other internal and external correspondence. Maintained the supplies and inventory for the entire clinic including the personnel files. Demonstrated independent judgment for Medical Director and doctors for rescheduling appointments and agendas to accommodate office and patient needs.




Clark Atlanta University

Troy State University


Troy State University