AREAS of EXPERTISE- Project Management - Classified ISSO Management - Customer Relationship Management - Software-Hardware Asset Management - Large Enterprise Computing Service Delivery - Mentoring/Team Building - Help desk Tier II and III Support - Microsoft Office (expert) - Large Organizational Budget & Planning - Enterprise Website Development - Information Security Management
Jun 2005 - Present
Lab Computer Systems Admin & Management
Performed GMD (Ground Base Midcourse Defense) classified lab management activities spanning complete Systems Engineering and Analysis Test Execution organization(s). The management consisted of diverse architectural design to lab infrastructure based on government and prime contractor requirements. Day to day management included asset management common to Information Systems Security Officer (ISSO) Nispom Chapter 8 requirements across multiple classifications. Organizational management support included budgeting and rebuilding of four new state of the art contractor lab areas. Daily responsibilities included day-to-day custodian duties for 2 labs as ISSO over 3 multi-classification networks. In addition the daily management function was to facilitate support to the Information Systems Security Manager (ISSM), ISSO's with modification of Information System Security Profiles (ISSPs) . Additional financial asset management involved coordination with MDA to transfer assets totaling over 700K. Enterprise level website development functions included a security training website leveraging from customized MS Office/MS SQL/CSS and Coldfusion code (using Dreamweaver) which consolidated user training databases, assisting program management to ensure compliance requirements were managed efficiently.
2001 - Present
Nov 2011 - Present
Responsible for build-out of an additional room for a computer lab, as well as a server area. Responsible for day-to-day security, record keeping, and providing user accounts and training.
Sep 2011 - Nov 2011
IT Project Manager
Project Manager/Coordinator working with Harris IT on the BRAC Relocation of the AMC Headquarters from Virginia to Redstone Arsenal in Alabama.
Responsible for day-to-day project tracking and coordinating with Harris partners to ensure work was being performed to schedule. Responsible for compiling official daily reports from Harris partners for the Program Manager/Deputy Program Manager..
Oct 2001 - Jun 2005
• Desktop Support Technician: Responsible for diagnosing and repairing hardware and software problems for 400+ users; performed operating software upgrades from Windows NT to Windows 2000 for 3000+ users; developed web site for team for sharing solutions and information.• Service Delivery Focal: Responsible for gathering customer requirements, finding vendors, placing orders, tracking, and coordinating delivery and install; define processes and procedures; act as interface for IT group with computing focal, managers and end users. • Desktop Support Lead/Senior Analyst: Responsible for coordinating projects, such as operating system upgrades and equipment refresh; planning for future requirements; developing and maintaining 2 internal web sites including a customer survey system; coordinate activities involving desktop support with other groups; define and coordinate common processes and procedures; developing and maintaining metric charts; maintaining and modifying software install scripts; member of enterprise Windows XP, Software Express, User-state Migration, and Anti-virus teams.
Sep 1996 - Oct 2000
Senior Systems Administrator
• Senior Systems Administrator: Responsible for large scale enterprise environments consisting of the following functions: Systems Administration; Microsoft NT 4 Network Installation & upkeep; Intranet Web-Server Installation, Development, & upkeep; Installing, Trouble-shooting & maintaining telephone, computer, network (Cisco), and time-clock equipment; Planning & Administering $200K+/Yr systems budget; Maintenance of Xerox 4235 Printer; NT SMS Server Install & upkeep; Local Help Desk & User ID Administration; As Y2K Site focal, had no lost time or problems
Aug 1980 - Sep 1996
• Computer Systems Specialist: In charge of implementing network system and setting-up of all accounting systems including Direct Labor tracking, Accounts Payable, Purchase Orders, Sales Processing, Journal Entry, and Standard Costs.• Accountant: Responsible for end-of-month closings, inter-plant billing, account reconciliation, setting standard costs, maintaining micro-control data, submitting accounts-receivable to corporate, processing and submitting stock, savings-plus, and loan data, prepare quarterly & annual payroll reports, • M.I.S. Manager: Responsible for maintaining Division web-server, system maintenance, back-ups, EDI Downloading & processing, software upgrades, software & hardware installations, user assistance & training, day-to-day operations, and writing applications for QAD (MRP) in Progress. Supervised 2 other individuals.