Avios Ltd manages British Airways' loyalty program.
I managed e-commerce/retail web-based Agile projects which created new ways to acquire and spend frequent flyer points on www.avios.com and the Call Centre. These projects had budgets up to £1,000,000.
My contract was renewed eight times over three years.
My scrum teams were located in the UK, India and USA and included both Avios and supplier team members.
I had the total budget, delivery and quality responsibility from business case and initiation through to delivery and closure. I often managed several projects simultaneously.
I played a leading role in the re-writing of Project Governance processes and in mentoring junior project managers. The Project Governance needed to be brought line with the adoption of Agile processes to replace a Prince2 environment
Applications: Re-brand, Revalue points, Points for Upgrade, Lloyds Credit Cards, Mobile