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Doug Dew

Senior Project Manager

HIGHLIGHTS

Doug is an exceptional Agile and PRINCE2 qualified Senior Project/Program Manager with substantial experience across the Commercial and Government sectors and a strong record, (95%), of meeting time, quality and budget objectives. 

He is experienced in managing international multi-disciplinary teams utilizing  PRINCE2 and Agile, with an emphasis on  e-commerce applications, business transformation and  project governance.

 He has led many large business transformation projects,  and been involved in the adoption of Agile, DevOps and new Program governance structures.

 He has  been repeatedly asked by clients to renew contracts, (97%), because of project success. 

His personal qualities include:

  • Integrity
  • Leadership
  • Resilience
  • Persistence
  • Optimism
  • Enthusiasm
  • Humour

His commitment to his profession  is supported by a Masters degree in Applied Project Management.

 

Work History

Feb 2016Present

International Program Manager

American Express

Program manager for a multi-million pound program of work including ten scrum teams and a world wide set of clients. Special interest in feature prioritization, based on cost of delay, scrum process optimization and alignment of scrum teams with  business priorities in a Rally environment. Managed a major business transformation of 100 branch offices around the world. Established a business model for DevOps.

There was no project governance structure when I started there. I set one up which integrated with the already existing Rally environment and aligned with Amex culture.

Sep 2015Jan 2016

Program Manager

Working Links Ltd.

Probation Services Case Management system development -  Pega-based Introduction of Agile methodology  into Working Links.

Managing multi-disciplinary Agile teams including developers, user representatives and  supplier team members in a DevOps environment. I was also was involved in  Contract negotiation with supplier.

This was a project for the business transformation of all the Probation Offices in Wales and the South West, following their privatization. This involved changes to the daily work of hundreds of employees.

Aug 2014Aug 2015

Project Manager

Property Development /Masters Degree Study

Project Manager of the renovation and rebuild of 18th Century Lock Keeper's cottage. Masters in Project Management study.

Apr 2011Jul 2014

Project Manager

Avios Ltd

Avios Ltd manages British Airways' loyalty program.

I managed  e-commerce/retail web-based Agile projects which created new ways to acquire and spend frequent flyer points on www.avios.com and the Call Centre. These projects had budgets up to £1,000,000.

My contract was renewed eight times over three years.

My scrum teams were located in the UK, India and USA and included both  Avios and supplier team members.

I had the  total budget, delivery and quality responsibility  from business case and initiation through to delivery and closure. I often managed several projects simultaneously.

I played a leading role in the re-writing of Project Governance processes and in mentoring junior project managers. The Project Governance needed to be brought line with the adoption of Agile processes to replace a Prince2 environment

Oct 2010Mar 2011

House Renovation

Windswept Freedom Ltd

This was a private house renovation project..

Mar 2010Sep 2010

Project Manager

Reed Business Information

Reed Business Information is a publisher of online and offline business information. 

I managed an Agile based project to adopt Continuous Integration/One-Click deployment of software environments; from developers' sandboxes through to UAT and Pre-installation environments, thus ensuring their integrity on a daily basis as part of their adoption of DevOps

The project involved negotiation with of development and IT Operations teams to establish and satisfy complex requirements.

Mar 2008Feb 2010

Project Manager

Thomson-Reuters Legal Solutions

Thomson-Reuters publish an international web-based  information system for lawyers called Westlaw.  

I managed projects to introduce the new version of Westlaw in  Ireland, Hong Kong, and Malaysia following an Agile approach and involving businesss transformation in their international enviroment.

These were complex projects involving content creation in the three  separate international business units, data  pathway creation in Holland, Oracle databases  located in the U.S. A,  application software developed in the U.K and SAP Business systems administered in the US.A. 

 I also managed the development of the company's first Business to Consumer website, www.jctltd.co.uk.

My contract was renewed four times

Mar 2006Nov 2007

Senior Project Manager

Archant Ltd

Archant Ltd publishes newspapers and  magazines throughout the UK.

The project management methodology included elements of both Waterfall  and Agile techniques. I had full budget responsibility from inception to completion.

I managed these e-commerce/retail projects::

  • On Line Advertisement booking by clients
  •  Accounting Systems upgrade
  • Infrastructure performance improvement
  • Publishing 100 daily and weekly publications for sale on-line
  • E-vouchering on-line verification of advertisements by clients
  • Direct delivery of newspapers to clients
  • Adoption of Documentum for archived documents
  • Online artwork creation by clients

My contract was renewed three times.

Aug 2005Mar 2006

Sabbatical

Windswept Freedom Ltd

Travel to the UK. Death of father, care of mother, renovation of mother's house

Jul 2002Jan 2005

Program Manager

Victoria Online, Melbourne Australia

Victoria Online  is the e-government portal for the State of Victoria, Australia, www.vic.gov.au.

I managed the development of this portal which gives  public access to government information and services. . This project experienced serious issues in supplier performance, requiring stringent negotiation to meet published deadlines. It had a budget of $5,000,000 and was delivered six months ahead of schedule.


May 2002Jun 2001

Senior Project Manager

Department of Health, Victoria, Austraia

The Minister's Office of the Department of Health, provides support services to the Minister of Health.

I managed the migration of electronic documents to the department's centralised  document management system. This required diplomatic skills to overcome apprehension on the part of senior government officers as to document security. This resulted in a transformation of the Minister's office to adopt Department-wide systems. This was regarded as a major  achievement.

Jun 1997Mar 2001

Application Projects Manager

Knight Frank

Knight Frank are commercial real estate agents and property managers.

I managed their Year  2000 compliance project including the implementation of the new systems across ten regional offices, and the creation of specialist conversion teams in each office

My contract was renewed 5 times.

Jun 1991Mar 1997

Project Manager & Consultant

Paxus

Paxus are a legal practice management consultants.This project management  role covered Legal Practice Management, Document

This project management  role covered Legal Practice Management, and Document systems. I consulted to various large organisations on the adoption and use of Document Management software,(Recfind and Trim), including BHP, Myers, S.E.C, Snedden Hall & Gallup.

Education

20142016

Master's Degree in Applied Project Management

University of Northumbria

Majoring in Leadership, and Strategic Alignment

Jun 2006Jun 2006

Agile Coaching Skills

Skills Matter
  • Role of Scrum coach
  • Introduction of Scrum methodology
  • Creating Scrum environment
  • Feedback loops
  • Team leadership
Apr 2005Apr 2005

Certified Scrum Master

Skills Matter


  • Scrum Principles
  • Scrum Roles
  • Scrum Meetings
Feb 2000Feb 2000

PRINCE 2 Practicioner

ILX Group
  • The PRINC2  process based approach
  • Project governance
  • Roles & responsibilities
  • Product based planning and levels of plans
  • Project controls & tolerance
  • Management of risk
19881990

H.N.D. Business

Crawley College of Technology

Majoring in Accountiing and Economics