Diane Williamson

Work History

Work History
Jan 2009 - Present

Coffee afficionado

Adore Just A Cup
  • Exceeded first-quarter customer service expectations by developing a regular client base.
  • Recommend, prepare, and serve specialized coffees to discriminating customers, often relying on subtle sales techniques to encourage sales.
  • Maintain an exemplary record of cash and credit card reconciliations.
Jan 2008 - Present

Front Desk Manager

  • Motivate and encourage a day-shift and evening-shift front desk team to promote, create, and occasionally rebuild positive customer experiences.
  • Maintain the highest level of accuracy regarding guest accounts, data entry, and all monetary transactions.
Jun 2007 - Mar 2008


Ruby Tuesday
  • Provided exemplary customer care when recommending, prepping and serving food and beverages to guests.
  • Financially responsible for open bank, having perfect record of reconciling all accounts at end of shifts.
  • Soft-opening and grand opening duties included serving, hostessing and expediting.
Oct 2006 - Apr 2007


1st Direct Products
  • Accurately maintained detailed files on all customers.
  • Prepared, maintained and filed all invoices and receipts for tax prep.
  • Exemplary use of skills in payroll and HR, using skills to forge supportive interdepartmental relations.
May 2002 - Nov 2005

Administrative Assistant

Sumter Sod, LLC
  • Exceeded assisted sales by maintaining customer base as well as referring new clientele.
  • Monetarily responsible for cash drawer as well as all accounts receivable and payable, with emphasis on payroll.


Nov 1995 - Feb 1998

Certificate of Medical Office Assistant

Sawyer Business School
Sep 1989 - Jun 1993


East Lyme High School




Utilized on a personal level only. Habit of proofreading everything. Is a skill I enjoy utilizing.


Learned on-the-job. Can navigate around program with relative ease.


45 wpm extensive typing classes from HS on up. also 5,292 ksph on last typing test in 2008.

Quickbooks Pro

Used on a daily basis in previous positions requiring it. Took initiative to learn program on personal time.

Microsoft Office

Utilizes Word, Excel, Outlook on a daily basis. Took initiative in taking PowerPoint CE class at local College to learn program. Touched upon Access briefly.


  • Willing and able to relocate.

Personal & Professional References

David Montesi                                               

104 McKenzie Court                                          .

Stroudsburg, PA 18360                                 


Friend - known 20  years (personal)                 

Raymond Masoka

165 Manchester Circle

Lafayette, LA 70506


Cousin (personal)

Vicki Parker

1257 Hooks Mill Rd.

Leslie, GA 31764


Office Manager - Sumter Sod

Known 7 years (professional)

Tim Ryder

901 Willis Ave.

Syracuse, NY 13204


Friend - known 20 years (personal)

Jocelyn Booze

M. B. Kahn Construction Co., Inc.


803-606-2656 (cell)

Known >1 year (personally & professional)

 Rahul Kushik

1609 E. Lamar St.

Americus, GA 31709


Hampton Inn GM  & Owner of Adore Just a Cup (>1yr  professional)


  • Traveling.
  • Reading.
  • Writing.
  • Photography.
  • Camping.


Over 7 years as a customer service specialist with a track record of noteworthy, repeat client relations and superior fiscal responsibility. A commitment to a positive sales environment, encouraging both customer loyalty and increased profitability. Exceptionally positive self-starter with excellent organizational and team leadership skills.