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Work experience

Jan 2009Present

Coffee afficionado

Adore Just A Cup
  • Exceeded first-quarter customer service expectations by developing a regular client base.
  • Recommend, prepare, and serve specialized coffees to discriminating customers, often relying on subtle sales techniques to encourage sales.
  • Maintain an exemplary record of cash and credit card reconciliations.
Jan 2008Present

Front Desk Manager

  • Motivate and encourage a day-shift and evening-shift front desk team to promote, create, and occasionally rebuild positive customer experiences.
  • Maintain the highest level of accuracy regarding guest accounts, data entry, and all monetary transactions.
Jun 2007Mar 2008

Multi-positioned

Ruby Tuesday
  • Provided exemplary customer care when recommending, prepping and serving food and beverages to guests.
  • Financially responsible for open bank, having perfect record of reconciling all accounts at end of shifts.
  • Soft-opening and grand opening duties included serving, hostessing and expediting.
Oct 2006Apr 2007

Bookkeeper

1st Direct Products
  • Accurately maintained detailed files on all customers.
  • Prepared, maintained and filed all invoices and receipts for tax prep.
  • Exemplary use of skills in payroll and HR, using skills to forge supportive interdepartmental relations.
May 2002Nov 2005

Administrative Assistant

Sumter Sod, LLC
  • Exceeded assisted sales by maintaining customer base as well as referring new clientele.
  • Monetarily responsible for cash drawer as well as all accounts receivable and payable, with emphasis on payroll.

Education

Nov 1995Feb 1998

Certificate of Medical Office Assistant

Sawyer Business School
Sep 1989Jun 1993

Diploma

East Lyme High School

Skills

Proofreading-editing
Utilized on a personal level only. Habit of proofreading everything. Is a skill I enjoy utilizing.
PeopleSoft
Learned on-the-job. Can navigate around program with relative ease.
Typing
45 wpm extensive typing classes from HS on up. also 5,292 ksph on last typing test in 2008.
Quickbooks Pro
Used on a daily basis in previous positions requiring it. Took initiative to learn program on personal time.
Microsoft Office
Utilizes Word, Excel, Outlook on a daily basis. Took initiative in taking PowerPoint CE class at local College to learn program. Touched upon Access briefly.

References

Tim Ryder

Friend  - known for over 20 years.

David Montesi

Personal reference.

Known 20 years.

Vicki Parker

Mrs. Parker was my superior during my postion as an Administration Assistant at Sumter Sod.  Some highlights to ask about:

  • Quickbooks experience
  • Substituted as Office Manager during month long hiatus.
  • Ability to relate with co-workers without getting to personal.

Custom

  • Willing and able to relocate.

Personal & Professional References

David Montesi                                               

104 McKenzie Court                                          .

Stroudsburg, PA 18360                                 

646-773-5994                                                     

Friend - known 20  years (personal)                 

Raymond Masoka

165 Manchester Circle

Lafayette, LA 70506

337-406-0197

Cousin (personal)

Vicki Parker

1257 Hooks Mill Rd.

Leslie, GA 31764

229-931-0500

Office Manager - Sumter Sod

Known 7 years (professional)

Tim Ryder

901 Willis Ave.

Syracuse, NY 13204

315-849-2494

Friend - known 20 years (personal)

Jocelyn Booze

M. B. Kahn Construction Co., Inc.

[email protected]

803-606-2656 (cell)

Known >1 year (personally & professional)

 Rahul Kushik

1609 E. Lamar St.

Americus, GA 31709

229-942-5544

Hampton Inn GM  & Owner of Adore Just a Cup (>1yr  professional)

Interest

  • Traveling.
  • Reading.
  • Writing.
  • Photography.
  • Camping.

Summary

Over 7 years as a customer service specialist with a track record of noteworthy, repeat client relations and superior fiscal responsibility. A commitment to a positive sales environment, encouraging both customer loyalty and increased profitability. Exceptionally positive self-starter with excellent organizational and team leadership skills.