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Work experience

Aug 2006Present

Direct Care Worker

Listening Ear Crisis Center

·Assisted people with disabilities with making meals, teaching adult daily living skills, ADL's and implementing activity programs.

·Served as an advocate in Direct Care Home for people with disabilities.

·Developed appropriate relationships between peers and community.

Aug 2000Jul 2006

Pharmacy Service Agent

Prime Theraputics

·Served as a Liaison between Prime Therapeutics and Blue Cross Blue Shield

·Profiled and completed orders for mail order customers.

·Assisted insurance members with mail order issues.

·Compiled monthly reports for phone statistics using Word and Excel.

·Utilized insurance benefit and plan information for member price quotes and mail orders.

·Provided technical support to assist Minnesota BCBS employees with member plans.

·Pharmacy Technician certified.

Nov 1999Feb 2000

Out-Patient Coordinator - Out Patient Psych-Unit

Central Michigan Community Hospital

·Coordinated services for sessions with psychiatrists.

·Processed billing for deposit.

·Established new patient accounts.

·Interacted with outside pharmaceutical companies and representatives.

·Maintained accurate and consistent supply of medications for office.


Aug 2006Present

Associate Degree

Mid Michigan Community College
Aug 1990May 1994

Central Michigan University


Donala Schuster


Mar 2006Mar 2007

Certified Nursing Assistant

Iowa Community College