3650 County Road 421 ½; Anna, TX75409
972-924-2356 home ½; 469-450-7683 cell ½; [email protected]Objective
Certified computer technician seeking a position with a stable company where I can utilize my experience and technical training to resolve issues for the profitability of the company.Areas of Expertise
Wireless TechnologiesSystems Installation/TroubleshootingMicrosoft Office
PC/Network SupportMS DOS & Windows 95/98/NT/2000/XPPOP3/SMTP Protocols
FTP/DHCP/DNS ProtocolsSolution Analysis/ImplementationTCP/IP Protocol SuiteEducation & Training
Convergence Technology/VOIP/Wireless Technology, Collin County Community College
Information Technology/Network Administration, A.T.I. Technical Training Center
Vocational Degree in Electronics Technology, Amtech Institute
Bilingual English/Spanish, Self TaughtCertifications
CompTIA A+/Network+ Certified Professional, CompTIA
Certified Computer Service Technician, Electronics Technicians Association
Certified Electronics Technician, Electronics Technicians AssociationCareer Profile
CompuCom, 12/2005-6/2008Level II Deskside Engineer
¾;Administered MS Windows client computers in a corporate LAN environment.Installed and upgraded Windows operating systems and software packages.Answered Clarify help tickets.Troubleshoot PC, network, wireless, Internet, printer, Blackberry, and MS Outlook issues.Documented findings and made reports as needed.
Galaxy Systems, 9/2005-11/2005IT Support Specialist
¾;Administered client’s MS Windows computers and networks in a field service environment.Installed and upgraded Windows OS and software packages.Performed PC preventative maintenance, removed viruses/spyware, troubleshot PC, network, Internet, and email client issues.Documented findings and made reports as needed.
Six B Labels, 10/2004-5/2005IT Support Specialist
¾;Maintained company PC/LAN user environment.Monitored, reviewed, analyzed, and troubleshot network/PC related performance issues.Responded to user needs and questions.Supported desktop applications, evaluated system services, and recommended modifications as needed.
Texas Instruments, 3/1999-1/2004Lab Support Technician
¾;Supported ADSL modems by executing software quality testing on production-level Windows drivers, uncovering and resolving problems that were often overlooked.Reviewed various ADSL driver, web, and user interface software packages in all Microsoft Windows operating system versions (Windows 95, 98, 98SE, ME, NT, 2000, and XP).
¾;Assisted in the installation, maintenance, and upgrade of lab LAN and equipment (router, switch, DSLAM), ESD equipment, computers (hardware/software), and assisted engineers/coworkers in setting-up/validating test stations.
¾;Recreated customer issues and troubleshot, documented, and presented solutions to those issues.Wrote reports, documented test procedures, edited help files, and collected/formatted test data.
¾;Managed laboratory infrastructure by controlling inventory and scheduling equipment calibration.Saved time and money by purchasing a pocket PC to assist in maintaining lab inventory, which was more efficient than paper inventory with less waste.Positively interacted with customers, guests, and vendors.
Zlan, Ltd., 3/1997-7/1998Osi, Inc., 11/1993-2/1997Electronics Technician
¾;Troubleshot and repaired circuit boards to the component level using tools, such as oscilloscopes and multimeters.Tested circuit boards for RAM memory tester subassemblies. Programmed EEPROM memory chips using DATA I/O and completed final assembly of the product.Community Service & Associations
Vice President, North Central Texas Herding Dog Association