David Brundage

Summary

David Brundage

3650 County Road 421 ½; Anna, TX75409

972-924-2356 home ½; 469-450-7683 cell ½; dbrund@hotmail.com

Objective

Certified computer technician seeking a position with a stable company where I can utilize my experience and technical training to resolve issues for the profitability of the company.

Areas of Expertise

Wireless TechnologiesSystems Installation/TroubleshootingMicrosoft Office

PC/Network SupportMS DOS & Windows 95/98/NT/2000/XPPOP3/SMTP Protocols

FTP/DHCP/DNS ProtocolsSolution Analysis/ImplementationTCP/IP Protocol Suite

Education & Training

Convergence Technology/VOIP/Wireless Technology, Collin County Community College

Information Technology/Network Administration, A.T.I. Technical Training Center

Vocational Degree in Electronics Technology, Amtech Institute

Bilingual English/Spanish, Self Taught

Certifications

CompTIA A+/Network+ Certified Professional, CompTIA

Certified Computer Service Technician, Electronics Technicians Association

Certified Electronics Technician, Electronics Technicians Association

Career Profile

CompuCom, 12/2005-6/2008Level II Deskside Engineer

¾;Administered MS Windows client computers in a corporate LAN environment.Installed and upgraded Windows operating systems and software packages.Answered Clarify help tickets.Troubleshoot PC, network, wireless, Internet, printer, Blackberry, and MS Outlook issues.Documented findings and made reports as needed.

Galaxy Systems, 9/2005-11/2005IT Support Specialist

¾;Administered client’s MS Windows computers and networks in a field service environment.Installed and upgraded Windows OS and software packages.Performed PC preventative maintenance, removed viruses/spyware, troubleshot PC, network, Internet, and email client issues.Documented findings and made reports as needed.

Six B Labels, 10/2004-5/2005IT Support Specialist

¾;Maintained company PC/LAN user environment.Monitored, reviewed, analyzed, and troubleshot network/PC related performance issues.Responded to user needs and questions.Supported desktop applications, evaluated system services, and recommended modifications as needed.

Texas Instruments, 3/1999-1/2004Lab Support Technician

¾;Supported ADSL modems by executing software quality testing on production-level Windows drivers, uncovering and resolving problems that were often overlooked.Reviewed various ADSL driver, web, and user interface software packages in all Microsoft Windows operating system versions (Windows 95, 98, 98SE, ME, NT, 2000, and XP).

¾;Assisted in the installation, maintenance, and upgrade of lab LAN and equipment (router, switch, DSLAM), ESD equipment, computers (hardware/software), and assisted engineers/coworkers in setting-up/validating test stations.

¾;Recreated customer issues and troubleshot, documented, and presented solutions to those issues.Wrote reports, documented test procedures, edited help files, and collected/formatted test data.

¾;Managed laboratory infrastructure by controlling inventory and scheduling equipment calibration.Saved time and money by purchasing a pocket PC to assist in maintaining lab inventory, which was more efficient than paper inventory with less waste.Positively interacted with customers, guests, and vendors.

Zlan, Ltd., 3/1997-7/1998Osi, Inc., 11/1993-2/1997Electronics Technician

¾;Troubleshot and repaired circuit boards to the component level using tools, such as oscilloscopes and multimeters.Tested circuit boards for RAM memory tester subassemblies. Programmed EEPROM memory chips using DATA I/O and completed final assembly of the product.

Community Service & Associations

Vice President, North Central Texas Herding Dog Association

Work History

Work History
Dec 2005 - Jun 2008

Level II Deskside Engineer

Compucom

CompuCom, 12/2005-6/2008Level II Deskside Engineer

¾;Administered MS Windows client computers in a corporate LAN environment.Installed and upgraded Windows operating systems and software packages.Answered Clarify help tickets.Troubleshoot PC, network, wireless, Internet, printer, Blackberry, and MS Outlook issues.Documented findings and made reports as needed.

Sep 2005 - Nov 2005

IT Support Specialist

Galaxy Systems

Galaxy Systems, 9/2005-11/2005IT Support Specialist

¾;Administered client’s MS Windows computers and networks in a field service environment.Installed and upgraded Windows OS and software packages.Performed PC preventative maintenance, removed viruses/spyware, troubleshot PC, network, Internet, and email client issues.Documented findings and made reports as needed.

Oct 2004 - May 2005

IT Support Specialist

Six B Labels

Six B Labels, 10/2004-5/2005IT Support Specialist

¾;Maintained company PC/LAN user environment.Monitored, reviewed, analyzed, and troubleshot network/PC related performance issues.Responded to user needs and questions.Supported desktop applications, evaluated system services, and recommended modifications as needed.

Mar 1999 - Jan 2004

Lab Support Technician

Texas Instruments

Texas Instruments, 3/1999-1/2004Lab Support Technician

¾;Supported ADSL modems by executing software quality testing on production-level Windows drivers, uncovering and resolving problems that were often overlooked.Reviewed various ADSL driver, web, and user interface software packages in all Microsoft Windows operating system versions (Windows 95, 98, 98SE, ME, NT, 2000, and XP).

¾;Assisted in the installation, maintenance, and upgrade of lab LAN and equipment (router, switch, DSLAM), ESD equipment, computers (hardware/software), and assisted engineers/coworkers in setting-up/validating test stations.

¾;Recreated customer issues and troubleshot, documented, and presented solutions to those issues.Wrote reports, documented test procedures, edited help files, and collected/formatted test data.

¾;Managed laboratory infrastructure by controlling inventory and scheduling equipment calibration.Saved time and money by purchasing a pocket PC to assist in maintaining lab inventory, which was more efficient than paper inventory with less waste.Positively interacted with customers, guests, and vendors.

Education

Education
Oct 2007 - Present

Collin County Community College

Convergence Technology/VOIP/Wireless Technology, Collin County Community College

Jun 2004 - Sep 2005

ATI Technical Training Center

Information Technology/Network Administration, A.T.I. Technical Training Center

Oct 1992 - Nov 1993

Amtech Institute

Vocational Degree in Electronics Technology, Amtech Institute