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Work experience

Apr 2013Present

Project Manager

PC 30

Operative client service on "Vodafone Rete Unica" business customers from post-sales to service activation

Oct 2011Mar 2013

Process Analyst and CRM support - TeleTu unit

Vodafone IT

- Access Databases implementation, update and management;- Data analisys and reporting activity on logistic field;- Process implementation and analisys on logistic field.

Jan 2009Jun 2011

Market research specialist

Stethos S.r.l.

- Hospital Pharma panel management on a quantitative monitor- Field management activities: Recruitments, Field Management (Coordinator of phone contact operator), questionnaire master project, Face to Face interviews- Quantitative data analysis (Lorenz curve, conjoint analysis, Gap Grid, Net Promoter Score)- Reporting activity on PPT- Excel and Access database implementation.- Medical and Hospital CRM system administrator on Sugar CRM frame

Jan 2007Dec 2008

Panel Administrator

IMS Health

Team Leader on PROMO.360 project in Data Source Direction:- Convertion doctor panel from padbook to web;- Panel management activities (recruitments, arrival recording, doctor reward care);- Representative for the Doctor Panel Office of Data Source Direction at IMS Medical Radar (Swedish) for ordinary and sometimes extraordinary DB Management;- Reporting Activities

Apr 2005Aug 2005

marketing and communication office employee


-web site project;-press-check;-foundation or governement's bands analysis;-screening CV;-PR account;


Mar 2013May 2013


Il sole 24 Ore Business School
Jan 2005May 2005

Post-University Degree

Sep 1997Jun 2003


Università degli Studi di Milano


ITC M. Bassi