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BSA Cub Master, Pack 381 - Hartland, Mi. 2001 to 2006

Den Leader - Tigers, Wolves, Bears, Webelos

Designed and maintained Pack Website 2001 to 2007

Run Pinewood Derby for pack 2003 to present 


My passions include system analysis and design, business process improvement and reengineering, warehouse distribution and manufacturing operations, and end-user support and training. I am a highly accomplished and committed management and ERP implementation professional with a proven track record of success in operations management, consulting, and introducing new business processes that contribute to streamlined operations and company growth.

I design, develop, and deliver cost-effective, high-performance solutions. I have strong organization/prioritization aptitudes and illustrated performance in multi-tasking and delegating responsibility in all facets of project management and accomplishing business objectives.

I believe that solid communication, honest and open relationships, effective collaboration, and ethical leadership skills have been the keys to my success.

  • Twenty (20) years of professional IT experience.
  • Provides application expertise in AP, AR, GL, Purchasing, Sales Processing, Receiving, Warehousing, Bill of Materials, EDI, and Inventory Control.
  • Responsibilities have included End-User Analysis, Design (following SDLC), Specifications (including writing specifications for other programmers to follow), Extensive Testing, Documentation (including user manuals), and Training (from individual to large groups).
  • Provides ERP experience in Microsoft’s Navision, Great Plains, Vantage, Vista, SX Enterprise, Trend, FACTS, WMS, and other 3rd party modules such as procurement and EDI.
  • Twenty (20) years business process reengineering and business process improvement projects.
  • Industry experience in Wholesale Distribution, Pharmaceuticals, Hospital/Medical, Restaurant Supply, Dental Supply, and Hardware Supply, to name a few. I have worked with companies such as Owens and Minor, Delphi Saginaw, Great Lakes Pharmaceuticals, Puerto Rico Hospital Supply, General Motors, Broner Glove, Wholesale House, Legend Valve, Reid Tool, and many more.
  • Provides advanced experience in Microsoft’s Office suite of prodcuts including Access, Excel, Word, Outlook, PowerPoint, Front Page, and Visio.

Work experience

Manager, Business Systems Coordinator

American Yazaki
  • Established five branch operations in the U.S. and Canada for Japan-based manufacturer of automotive wire harnesses, carrying out all facets of responsibility from site selection and lease negotiation to facility design, recruiting, staffing, training, and designing a material handling system. Remained responsible for distribution center operations in all facilities.
  • Managed operations of a $60 million per year sales and distribution center providing sales, purchasing, distribution, engineering, quality control, accounting, and administrative functions within a multi-national corporation.
  • Managed sales, inventory, purchasing, and distribution within two North American operations with more than $20 million in inventory and $400 million in annual sales. Realized reductions in A/R over 90 days from $1.2 million to $200 thousand, as well as reductions in DSO from more than 50 to a stable 35.
  • Accomplished zero inventory variances and zero transaction errors in several distribution warehouses with SKUs ranging from 600 to 20,000 with average inventory values from $1.1 million to more than $20 million. Also maintained 12 to 18 inventory turns throughout numerous distribution warehouses with domestic and global suppliers significantly reducing obsolescence and dead stock exposure within volatile markets while maintaining over 99% service levels.

Account Manager, consultant

Computer Decisions International

Directed enterprise-wide software implementations for provider of complete solutions for the manufacturing, hospitality, service, telecommunications, and wholesale distribution industries with products to include business software, industry-specific and generic computer hardware, telecommunications systems, and complete range of implementation and support services.

  • Created and executed operational evaluations for clients, developed and implemented project plans for improvements, and tracked and reported project progress while consistently achieving outstanding results to include up to 400% increases in productivity and 90% reductions in process and inventory errors. These projects included system enhancements and process improvements for distribution centers across the US, Canada, and Puerto Rico.
  • Designed a fully integrated WMS system and implemented it in dozens of distribution warehouses.
  • Designed dozens of warehouses and material handling systems, performed business process reengineering in the areas of inventory control, order processing, purchasing, warehousing, AR, and AP.

VP of Operations

Michigan Sanitary

Managed IT, Warehouse and Distribution operations for $20 million wholesale distributor of janitorial supplies throughout two locations with 50 employees.

  • Implemented ISO9001 certification program.
  • Selected and implemented Y2K compliant ERP software product.

Senior Consultant

Central Data Systems

Directed enterprise-wide software implementations, operations consulting, and warehouse material handling systems design for a leader in financial management software for growing and established businesses. Lead implementations of NxTrend’s Trend, Sx Enterprise, and TWL software systems.

  • Directed enterprise-wide software implementations, operations consulting, and warehouse material handling systems design for a leader in financial management software for growing and established businesses. Lead implementations of NxTrend’s Trend, Sx Enterprise, and TWL software systems.
  • Managed dozens of Trend and Sx Enterprise ERP software implementation, several concurrently, across the United States.
  • Spearheaded the planning, facilitation, and management of numerous projects encompassing facility design, material handling system design and implementation, ERP enterprise-wide software implementations, inventory control, order processing, purchasing, and other diverse operational improvements by incorporating a team approach in carrying out each unique initiative.
  • Introduced improved method of implementation eliminating the need for the training department.

IT Manager

CMAI Industries, Inc

Maintenance, Administration, and Implementation of systems including Windows 2012 server, Navision, Lanaham WMS, Lanham EDI, Microsoft Office products, Communications, and Security.


Warehouse Operations Manager

Hercules & Hercules Inc

Manage shipping, receiving, and inventory control for Janitorial supply company.

  • Optimized route deliveries generating a cost savings of $70,000 per year
  • Redesigned material handling storage systems increasing capacity over 80%
Apr 2007Oct 2008

Business Analyst

Champion Enterprises

Perform business process reengineering and process improvement analysis to determine best practices among 30 manufacturing plants across the US and Canada. Design custom software solutions to solve business problems. Develop training programs for current software capabilities and for released custom development.

  • Designed and enabled both process and system automation for internal and external customers through cost effective solutions adhering to Champion Enterprise’s SDLC. I redesigned sales order processing procedures to streamline sales and manufacturing process and then implemented EDI using SoftShare ECS, Delta and MS SQL queries to process invoices and payments creating approximately $1.5 million in new working capital for each of 30 manufacturing plants.
  • Effectively communicated application changes to the affected parties by developing end user training documentation, creating and distributing release notes, and providing end user training for hundreds of standard and custom software solutions.
  • Provided post implementation support for the implemented solutions; including analyzing issues to determine the best solutions, and working with technical teams to get the changes implemented. Acted as 2nd tier support for advanced issues and provided training to help desk personnel on new functionality.
  • Coordinated with all organizations involved to gather business requirements, perform gap analysis, provide estimates, and create functional specification documents (e.g. input data acquisition, output requirements, data validation, retention, archiving, and system techniques and controls). Created functional test scenarios/scripts, performed testing, and obtained user acceptance of the developed solutions.
  • Integrated new procedures and computer support systems, automated labor-intensive processes, and redefined process flow instrumental in reducing inventory variance, manufacturing overhead, and inventory levels. Re-engineered a fully integrated custom development of a Product Configurator to provide the ability to move to perpetual inventory tracking and accounting for the largest Navision installation in the US
Sep 2003Apr 2007

ERP Implementation Consultant

Contract ERP Application Consultant

Lead implementations of ERP and Web-Based software systems in manufacturing and distribution environments using financial management software such as Vantage, Vista, Commerce Connect and Sx Enterprise. Provide on-site and web-based end user training, 1st and 2nd tier end user help desk support.

  • Provided business process improvement, implementation support, and expertise in AP, AR, Sales, Purchasing, Shipping, Receiving, and General Ledger.
  • Managed ERP software implementation to support MRO inventories and distribution.
  • Performed Data Migration and conversions from the legacy systems to the new ERP system by creating Progress queries and extracts, MS Access queries, extracts, and data scrubbing, and finally Progress programs to import the new data.
  • Established two (2) new distribution centers and trained all distribution center employees to service six (6) Delphi plant and three (3) General Motors plants.
  • Designed warehouses and material handling systems to support Delphi and GM MRO inventory 
Dec 2001Sep 2003

VP of Operations

All Seasons - Howell

Oversee all aspects of corporate purchasing and inventory control for eight stores and main warehouse with responsibility for warehouse operations, training, computer systems, and infrastructure for provider of high-quality products for the home.

  • Performed Data Migration and conversions from the legacy systems to the new ERP system by creating Progress queries and extracts, MS Access queries, extracts, and data scrubbing, and finally Progress programs to import the new data.
  • Established distribution center and trained all distribution center employees to service eight (8) retail stores.
  • Designed warehouse and material handling system.
  • Selected and implemented POS system for eight (8) retail stores.


Robert Goffeney

“Doug is an excellent systems analyst with no fear of new environments. He came into the Applications Group at Champion with no experience in our ERP system, and very quickly gained proficiency and then expertise with the system. He was a key player in revising our revenue recognition systems to support outbound EDI of invoices, freeing up millions of dollars of cash for operations. He prototyped several different methods for scheduling the operations of off-line departments in our manufacturing facilities, supporting and enabling their efforts toward JIT / LEAN operations. His documentation is clear, concise, and readable - not an easy combination. I highly recommend Doug for any organization looking for a can-do analyst.”

Louis Ventura

“Doug is a skilled Systems Analyst - very detailed and technical!

He has extensive knowledge in manufacturing systems.

Doug's hard work made EDI and EFT a reality at Champion. He has superb design and analysis skills!”

Vicki Schmitz

“I've known Doug for several years now and have had the pleasure of working with him on multiple projects and activities. Doug's dedication to his work, the people it affects, and his community are truly inspiring. I don't know many people who are as kindhearted and fair minded as Doug is and he's one of the most incredibly patient people I've ever met. Always willing to go that extra mile, he puts 100% of himself into whatever he does and is an asset to any organization he is a part of.”

David Feldkamp

“Doug is an excellent ERP resource. While providing support to our plants, we would frequently come across complex technical problems needing resolution. Doug was the first person I would call on these issues. His skills in application support are first rate, and I learned much from watching him in action. Additionally, Doug successfully designed and implemented several business enhancement projects during our time working together.”

Betty Pappert

“Doug's expertise and experience were instrumental in making our "go live" to a new ERP system as painless as possible. Very knowledgeable during our process review. The changes that were made have helped us to be more efficient and are still in place today.”

Holly Perreault

“Doug has years of experience in manufacturing and it showed. His wealth of knowledge allowed him to quickly learn a new software product while giving expert advice to his colleagues. Excellent employee.”





In process


BBA Human Resource Management

Cleary University

Summa cum laude, 3.96



Cleary University

Summa Cum Laude, 3.96 GPA


Associate Degree


Director of Operations, business consulting, consulting, operations management, wholesale distribution, project management, systems design, inventory control, production control, business process engineering, recruiting, staffing, training, warehouse operations, forecasting, budgeting, P&L, material planning, domestic distribution, overseas distribution, supply chain management, BPR, BPI, analyst, business analyst, functional analyst, Microsoft, project, excel, AutoCAD, enterprise, FACTS, trend, Navision, Access, Outlook, PowerPoint, Systems analysis and design, ERP & WMS Systems, AR, AP, General Ledger, Implementation Project Management, Operations Management , Business Process Reengineering, Inventory Control, Forecasting & Budgeting, Warehouse Operations, End-User Support.    
ERP Application Software
      Provides ERP experience in Microsoft’s Navision, Great Plains, Vantage, Vista, Sx Enterprise, Trend, FACTS as well as Visio, MS Project, Access, PowerPoint, SQL, Progress, Excel, PowerPoint, GroupWise, Outlook and Word. 
MS Outlook
MS Word
MS Excel
MS Access
Microsoft Office