Donna Bertke

Work History

Work History
Nov 2007 - Present

Sales/ Customer Service

H Meyer Dairy

Entered orders from customers for dairy delivery.  Run all invoices and paperwork for drivers deliveries.  Solved issues with late or errors on deliveries.  Responsible for several routes that I have to see completed by 2:00pm each day.

May 2001 - Present

Referral/Patient Coordinator

Kenwood Pediatrics

Referred patients to specialty doctors and coordinated with their insurance company to assure coverage and patients expenses. Triage. Scheduled patients. Records - files. Multi line phones.  Assisted with billing.

Oct 2001 - Jun 2007

Certified Customer Service Rep

Time Warner Cable

Worked with customers to solve problems.  Sold cable/phone/internet related products.  Worked on specail task force for phone roll out and taught the full call center how to use programs.  Worked along side supervisors taking overflow supervisor calls.

May 1989 - May 1998

Administrative Assistant/ Accounting

AF Industries

Dirrect administrative assistant to owner of company and several sales person throughout the United States.  Strong office skills. Dealt with all phases of accounting, collections, and billing.  Handled proposals, sales follow up, government contracts and blueprints.  Literature.  Inventory.

May 1975 - May 1989

Accounting/Data Entry

Losantiville Country Clubq

All phases of accounting, banking, data entry, payroll, insurance, taxes, retirement plans, ar, ap, multi lines phones, inventory.  I also assisted as bartender, waitress and hostess for special parties and events.

Education

Education
Jan 2009 - Present

Associates

Kaplan University On Line

Skills

Skills

self motivation

excel

I have just purchased a learning disc and I am teaching myself to be better at this program.  I have never had to use excel in all of my positions that I have held.  This is why I am weak in this program.

computer operations

office machinery

multi line phones

using calculator

word

Summary

To obtain a full time position in the accounting, administrative assistant, HR, payroll, customer service, receptionist, secretary fields.

Interest

Reading, writing, cooking, baking, giving and helping others, learning something new all the time.