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Skills

Business Writing & Editing
This included technical manuals, policies and procedures, instructions, job descriptions, marketing material and information leaflets for the public (including a large amount of editing previous written material).  See my LinkedIn profile for details of previous employers and clients.   Currently, I write our own business blog, where you can see samples of my work.    Sensei Learning and Performance currently delivers training sessions on Business Writing for all levels of ability.
Training
For most of my career, I have been involved in the following:   Training Needs Analysis Design of training, including all training materials, exercises, manuals and other resources. Implementation of training solutions, including training delivery, presentations and evaluation.   Topics include:   Personal and Professional Development Communication Skills; Assertiveness; Confidence; Self-Esteem   Information Technology and Online Tools   Social Media Marketing; Email Marketing; Twitter; Facebook; LinkedIn; Blogging HR Connect Microsoft Office; ECDL, MOUS Internal Email; Intranet systems   Profession Specific Financial Services Authority Regulations (UK and ROI)   Induction Topics Health, Safety and Welfare; Stress; Data Protection; Money Laundering; Customer Service; Customer Relationship Management
Technical Writing
I can write technical instructions 'til the cows come home!  Experienced in writing my own training materials and producing quality screenshots for numerous bespoke web-based systems, webmail systems, intranet sites, Microsoft Office packages, Blogger, Wordpress, Meridio...   Packages used: Robohelp, AuthorIT, Microsoft Word, Adobe Acrobat, Adobe Photoshop, Zing and SnagIt.   I have also delivered training in Business Writing for all levels.

Education

Online Coaching in Social Media for Business

Now offering a new service:

Online Coaching in Social Media

Click for details.

Do you need to learn how to manage your online presence on social media sites?

Do you need help with devising a strategy or policy?

Get in touch!

Book one hour slots at a time that suits you.

Sensei Learning and Performance

Upcoming Events

Click here to view Current Events.

ScribeTribe

A business and professional writers' network, launching in Belfast in March 2011.

BookCamp

Northern Ireland's first bookclub for businesspeople, entrepreneurs and professionals.

Objective

To secure contract and/or part-time training and writing/editing positions.

See full CV at LinkedIn.

References

Catherine Sharp

Dawn's diligence and attention to detail ensure that her writing is well-researched and comprehensive. She has a skillful command of language and a broad knowledge of writing techniques and styles.

Sarah Arrell

I recently got in contact with Dawn at Sensei to get material for my business manual edited and proofread.From the beginning I was dealt with in a very friendly yet professional manner.Dawn not only proof read my manual but she went the extra mile by formatting the document, offering fantastic style advice and creating a house style for my business.

I found the quality of Dawns work to be outstanding.The comments she gave in regards to the editing and writing of the document were really pertinent and extremely helpful. As a result of her excellent skills in writing and editing, my manual become more concise and professional.

An efficient, thorough, and highly recommended company who is service is second to none.

Ron McDowell

We are very pleased to have Dawn and Allen delivering training on behalf of Aware Defeat Depression. Both have shown their commitment from the start in terms of undertaking themselves all our required training and in taking on bookings.

Dawn is very conscientious in her preparation and has delivered our materials succinctly and clearly to young people, engaging with them and helping to answer their questions. The schools concerned were happy with the materials and how they were delivered.

Both Dawn and Allen are friendly, easy-to-work with, and clearly have a strong belief in the importance of this kind of work.

Dean Langasco

I went to a Social Media Workshop run by Dawn from Sensei last week in Antrim.

Dawn managed to condense a huge subject into a very simple, easy to follow and interactive presentation.  There were people there who didn’t have a clue about social networking.  There was a lot of excitement in the room and there were many questions about the possibilities. 

Dawn was very calm and professional and managed to keep people interested throughout.  I would have no hesitation in recommending Dawn to run courses for my company or anyone else’s for that matter.  Very pleased.