Four years customer service/ call center customer service experience.Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage. Excellent computer and data entry skills. Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment. Bachelor of Arts degree in PsychologyStrong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems. Ability to work independently.Ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions. Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.Very effective communication skills. (both written and spoken).