Victoria Brown

Summary

Four years customer service/ call center customer service experience.Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage. Excellent computer and data entry skills. Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment. Bachelor of Arts degree in PsychologyStrong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems. Ability to work independently.Ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions. Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.Very effective communication skills. (both written and spoken).

Work History

Work History

Customer Service Representative

Kaiser Permanente
  • Responded to 100+ calls per day in a fast-paced, high-volume Call Center from members relating to:
    • Benefit and Eligibility information
    • Billing and Payment issues
    • Customer material requests
    • Physician assignments
    • Explanation of Benefits (EOB)

Administrative Support Assistant

Cal State University Fullerton
  • Maintained all student confidential health records.
    • Ensured accuracy and document compliance.
    • Established and maintained student education records.
    • Prepared arrival schedules for new students; prepare daily morning report.

Tax Preparer

Liberty Tax Services
  • Prepared income tax return forms for individuals.
    • Reviewed financial records and income statements to determine forms needed to prepare return.
    • Interviewed client to obtain information on taxable income and deductible expenses and allowances.
    • Consulted tax law handbooks to determine procedure for atypical tax returns.
    • Calculated form preparation fee according to complexity of return and time required to prepare forms.

Customer Service Representative

Wine Country Gift Baskets
  • Responded to 100+ calls per day in a fast-paced, high-volume Call Center from customers relating to:
    • Order Gift Baskets (retail)
    • Billing and Payment issues
    • Customer material requests
    • Consistently met established productivity, schedule adherence, and quality standards.

Customer Sevice /Loan Officer Assistant

DLB Enterprises
  • Interviewed loan applicants,
    • Assisted clients in determining financial needs; recommend appropriate credit solutions.
    • Drafted applicant loan status letters.

Education

Education

Bachelor of Arts

San Diego State University