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Dawn Pollard

Program Coordinator College of Veterinary Medicine


Passionate and highly motivated graduate student with a drive for excellence in student support. Primary focus in student centered best practices, to enhance persistence and completion retention rates. Two and half years direct practical experience in student support. Educational outreach Virtual Facilitator in distance learning at the University of Idaho. Student Admissions Ambassador and Orientation Leader at North Idaho College. Core competencies include excellent time management, prioritization, writing and oral communication skills. Track record of achieving exceptional results in both student support and academics.


January 2016Present

Master of Science - Adult Organizational Learning and Leadership

College of Education University of Idaho
June 2015December 2016

Bachelor of Science in Organizational Sciences

University of Idaho

Specialization in Communities and Organizations

Emphasis in English

Deans Award

August 2012May 2015

Associate of Science Degree

North Idaho College

General Studies

Emphasis in Literature

Phi Theta  Kappa Honor Society

Deans List

Higher Ed Experience

August 2016 December 2016

Virtual Facilitator

University of Idaho - Sociology Department
  • Provide student support for a diverse population
  • Assist students in navigating online course work successfully
  • Evaluate discussion forums and provide constructive interaction 
  • Monitor student progress -recommend campus resources-referrals when needed
  • Weekly collaboration with the teaching team
  • Organize online and campus study sessions
  • Create presentations
May 2014May 2015

Orientation Leader

North Idaho College
  • Provide students basic essentials and valuable information toward successful completion of degree at NIC through the Registrar's Office.
  • Assist the NIC Registrar's Office for prospective and current students in registration procedures and prerequisites.
  • Assist with recruitment, retention, and orientation of new students.
  • Represent North Idaho College to help create a sense of community among students, employees and visitors.

Higher Ed Experience - Continued

May 2013May 2014

Admissions Student Ambassador

North Idaho College
  • Assist the NIC Admissions Office with recruitment activities.
  • Assist Admissions Office with prospective students and applicant services.
  • Serve as a representative of NIC to help create a sense of community among students, employees and visitors.
  • Offer a student perspective to prospective students during tours, campus events, instant messaging, and answering phones.

Previous Work History

  • Shop Owner  1998-2013  Coeur d' Alene, Idaho
  • Northwest Technical Instructor for Paul Brown Hair Care  California, Idaho, Washington, Canada
  • Lead Stylist, Color Correction Specialist  La Jolla, California
  • Salon Manager  San Diego, California
    • Recruit, interview, or hire employees.
    • Assess employee performance and suggest ways to improve a cohesive work environment.
    •  Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
    • Train staff in programs, or activities.
    • Verify staff credentials, such as educational and certification requirements.
    • Develop and implement marketing strategies.


  • Customer and Personal Service Orientation
  • Social Perceptiveness
  • Prioritization and Organization
  • Coordinate Procedures and Processes
  • Higher Education Understanding
  • Student Advocacy-Liaison
  • Active Listening and Negotiations
  • Critical Thinking Learning Strategies
  • Microsoft Office applications

Volunteer Experience

  • Networking for students with disabilities
  • North Idaho Center for the Literary Arts
  • English Department selection committee
  • Alumni Association and Foundation
  • Church Life Group Leader
  • Student Volunteer Ironman