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Summary

Passionate and highly motivated graduate student with a drive for excellence in student support. Primary focus in student centered best practices, to promote the welfare and best interests of students. Two and a half years’ experience in student support services within higher education settings. Student Admissions Ambassador for admissions office and Orientation Leader for registrar’s office at North Idaho College. Demonstrated commitment to achieving exceptional results in student services and academics as educational outreach Virtual Facilitator for distance learning at the University of Idaho. Core competencies include, excellent written and verbal communication skills, knowledge of higher education procedures, and the ability to cultivate relationships with students, faculty and administration.

Higher Education Experience

Aug 2016 Dec 2016

Virtual Facilitator

University of Idaho - Sociology Department
  • Provide student support to a diverse population of outreach students.
  • Support and advise students through electronic correspondence in educational outreach and distance learning.
  • Evaluate Blackboard discussion forums, providing constructive interaction and feedback. 
  • Monitor student progress -recommend and refer students to campus resources and services as needed.
  • Create spreadsheets and analysis for weekly collaboration with the teaching team.
  • Create written presentations delivered through electronic correspondence, using word processing software.
  • Organize online and campus study sessions.
  • Examine Blackboard course pages for accuracy and completeness.
  • Adhering to policies, FERPA rules and regulations.
May 2014May 2015

Orientation Leader

North Idaho College -Registrar's Office
  • Advise students with essential information at the main student service counter, including orientation days and weekend outreach events.
  • Assist prospective and current students with registration forms, procedures and prerequisites.
  • Help students design an academic plan to achieve academic goals or program of study.
  • Meet with students to demonstrate navigation of student portal and registration software program.
  • Compose electronic correspondence and response to inquiries regarding general information, events and processes.
  • Assist registrar’s staff maintaining student database, Colleague, enrollment procedures and processing registration forms.
  • Represent North Idaho College to help create a sense of community among a diverse population students, employees and visitors. Adhering to policies, FERPA rules and regulations.
May 2013May 2014

Admissions Ambassador

North Idaho College -Admissions Office
  • Assist and serve students in the main Admissions Office.
  • Assist in the preparation of requirements, admissions and advising materials. 
  • Participate in recruitment activities at campus outreach events: college career fairs, open houses, information nights and campus tours.
  • Provide prospective students general program information, enrollment process flow and campus resources, application and admission requirements, registration processes and student support services.
  • Serve as a representative of North Idaho College to help create a diverse community among students, employees and visitors.
  • Maintaining North Idaho College policies and procedures and adherence to FERPA rules and regulations.
  • Answer telephone and correspondence regarding admissions, program information and entrance requirements.

Previous Work History

  • Shop Owner -Coeur d' Alene, Idaho     1998-2013  
  • Northwest Technical Instructor for Paul Brown Hair Care -California, Idaho, Washington, Canada   1991-1996
  • Lead Stylist, Color Correction Specialist -La Jolla, California   1989-1991
  • Salon Manager -San Diego, California   1986-1989
  • Recruit, interview and hire employees.
  • Assess employee performance to improve a cohesive work environment.
  • Inform staff of job responsibilities, performance expectations, client service standards, corporate policies and guidelines.
  • Train staff in programs and procedures.
  • Evaluate knowledge and skills to determine eligibility for certification requirements.
  • Develop and implement marketing strategies.

Education

Jan 2017Present

Master of Science - Adult Organizational Learning and Leadership

College of Education University of Idaho
20152016

Bachelor of Science in Organizational Sciences

University of Idaho

Specialization in Communities and Organizations

Emphasis in English

Deans Award

20122015

Associate of Science Degree

North Idaho College

General Studies

Emphasis in Literature

Phi Theta Kappa Honor Society

Deans List

Skills

  • Customer and personal service orientation
  • Social perceptiveness
  • Creative and analytical thinking skills
  • Detail orientated; prioritization and organization
  • Coordinate procedures and processes
  • Higher education understanding
  • Student advocacy-liaison
  • Active listening and negotiations
  • Microsoft Office applications and word processing software