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  • Hayden ID
  • (208) 661-6329

Dawn Pollard

Retention Coach - Enrollment Management and Student Services


Passionate and highly motivated Bachelor of Science graduate, December 2016, with a drive for excellence in student support. Current internship in Student Support: Virtual Facilitator for Introductory Sociology online course at University of Idaho. Two years experience as Admissions Ambassador and Orientation Leader at North Idaho College. Core competencies include excellent time management, prioritization, writing and oral communication skills. Track record of achieving exceptional results in both student support and academics. 

Higher Ed Work History

August 2016 Present

Virtual Filcilator

University of Idaho - Sociology Department
  • Provide student support for a diverse population
  • Assist students in navigating online course work successfully
  • Evaluate discussion forums and provide constructive feedback
  • Monitor student progress -recommend campus resources-referrals when needed
  • Weekly collaboration with the teaching team
  • Organize online and campus study sessions
  • Create presentations
May 2014May 2015

Orientation Leader

North Idaho College
  • Provide students basic essentials and valuable information toward successful completion of degree at NIC through the Registrar's Office.
  • Assist the NIC Registrar's Office for prospective and current students in registration procedures and prerequisites.
  • Assist with recruitment, retention, and orientation of new students.
  • Represent North Idaho College to help create a sense of community among students, employees and visitors.
May 2013May 2014

Admissions Student Ambassador

North Idaho College
  • Assist the NIC Admissions Office with recruitment activities.
  • Assist the Admissions Office with prospective students and applicant services.
  • Serve as a representative of NIC to help create a sense of community among students, employees and visitors.
  • Offer a student perspective to prospective students during tours, campus events, instant messaging, and answering phones.

Previous Work History

  • Shop Owner  1998-2013  Coeur d' Alene, Idaho
  • Northwest Technical Instructor for Paul Brown Hair Care  California, Idaho, Washington, Canada
  • Lead Stylist, Color Correction Specialist  La Jolla, California
  • Salon Manager  San Diego, California
    • Recruit, interview, or hire employees.
    • Assess employee performance and suggest ways to improve a cohesive work environment.
    •  Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
    • Train staff in programs, or activities.
    • Verify staff credentials, such as educational and certification requirements.
    • Develop and implement marketing strategies.


June 2015Present

Bachelor of Science in Organizational Sciences

University of Idaho

Specialization in Communities and Organizations    4.0 GPA

Emphasis in English

August 2012May 2015

Associates of Science Degree

North Idaho College

Emphasis in Literature      3.6 GPA

Phi Theta  Kappa Honor Society


  • Customer and Personal Service Orientation
  • Social Perceptiveness
  • Prioritization and Organization
  • Coordinate Procedures and Processes
  • Higher Education Understanding
  • Student Advocacy-Liaison
  • Active Listening and Negotiations
  • Critical Thinking Learning Strategies

Volunteer Experience

  • Networking for students with disabilities
  • North Idaho Center for the Literary Arts
  • English Department selection committee
  • Alumni Association and Foundation
  • Church Life Group Leader
  • Student Volunteer Ironman