Director of Business Systems Solutions
Friedrich Air Conditioning Company
Improved the effectiveness of core processes to drive cost savings, standardization and improved productivity. Worked with key stakeholders and IT to optimize various disparate systems in order to support business vision. Managed the revived project to identify and install an Enterprise Resource Planning(ERP) system. Oversaw the implementation of a Customer Relationship Management(CRM) system for the Sales team. Generated reports from various data sources to assist with understanding and streamlining business functions.