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Work experience


MedPartners/Talbert Medical Mgmt Corp
formally FHP)_ Tempe, Arizona Executed regional computer training programs training over 500 employees, managers and customers. Authored customized training manuals and materials used by training teams throughout the company Trained and coached employees with varying technical abilities on pharmacy and dental software. Implemented two computer systems, simultaneously, at various locations through the region. Assessed skills and coordinated/performed staff audits to ensure procedural compliance. Administered each location to ensure all staff was using the systems appropriately. Developed and implemented processing procedures to insure data integrity..


__ Mesa AZ Led the definition and implementation of requirement specifications for up to 8 simultaneous projects for Pearson School Systems flagship software solutions. Managed requirements through all phases of the software development lifecycle, working with System Engineers, Quality Assurance Engineers, and documentation teams to assist with elaboration of specifications in waterfall and agile environments. Performed acceptance testing on all assigned projects ensuring successful implementation of all documented changes. Designed walk-through scripts and plans used to demonstrate new functionality to user community and internal support and training teams. Executed gap analysis processes comparing existing product functionality to desired or required functionality, documenting results and creating specifications designed to address gaps. Reviewed functional specifications, designed documentation and test cases ensuring compliance with requirements. Managed user communities and focus groups providing project and product status, presenting requirement documentation and building consensus and buy-in for all proposed product changes. Performed level 2 and 3 Support, working with user community to resolve data issues, debug coding defects and provide work around solutions. Provide periodic feedback to user community regarding status and release time frames for software defect and enhancement requests. Dawn Colon Resume Continued


software defects