Dawn Brown

Dawn Brown

Executive Flight Attendant

  • Calgary Canada


• Experienced and dedicated professional with the proven ability to quickly and effectively adapt and excel in an executive environment

• In-depth knowledge and experience providing flawless service delivery and enhancing safety to a multitude of diverse private and corporate clientele
• Highly adaptable and independently motivated worker who performs well individually and within a team framework. Exceptional interpersonal skills.
• Mature, business minded individual who is willing to re-locate and has no scheduling restrictions
• Highly creative with expertise in design and delivering budgetary outcomes with the ability to meet deadlines under stress and interruptions and creating an exceptional delivery in "theme based in flight experiences. example: A charter flight to Chicago,creating a old Crime boss Mafia style environment with Godfather music playing on board, Italian flare from red and white checkered table clothes and such.Or the fishing trip,ballgames,birthday,or destination theme,this is my trademark specialty.

"Taking my In flight Service Above and Beyond"


Work History

Work History

Western Regional Director

Jul 2014 - Present

Western Regional Director at ICFS (1 year 3 months) In my capacity as Executive Flight Attendant, I uphold safety first and foremost. I excel at pre-flight planning, preparation and execution of the in-flight service. Creating a close liaison with the flight crew while fostering respectful interactions with the guests onboard the aircraft are tasks I take great pride in. Requested items are honoured even if it means I must acquire the requested items on my own time, when caterers or FBO's cannot provide. I take the initiative and great pride in accomplishing the necessary tasks, i.e. shopping, laundry, cleaning, and catering. My flexibility and drive are evident in the exceptional customer experience I provide. 

Executive Flight Attendant/creative Director

Sterling Aviation Services Inc
Feb 2010 - Jul 2014

Executive Flight Attendant/Creative Director at (4 years 6 months) Provided a full suite of customized, executive in-flight services to the private and corporate aviation sectors Creative Director, responsible to work with manufacturers and clients for corporate aircraft interior decorating and destination themed staging while maintaining a defined budget. Multiple aviation company partnerships: Qualified on Bombardier Dash 8, CRJ 850/900, Challenger 300/601/604/605, Global Express Embraer 175, Dornier 328, Boeing Business Jet, Falcon 900EX, Gulfstream G550.

Lead Flight Attendant

Nov 2009 - Nov 2010

Lead Flight Attendant at (1 year 1 month) Lead Flight Attendant on the Boeing 737NG 700/800 responsible to: Liaise with the flight crew during normal, non-normal and emergency situations. Coordinate passenger comfort and service. Report to the Captain any circumstances or malfunction of equipment that may affect the safety of the flight. Direct other flight attendants in the performance of their overall duties as they relate to the safety and service of passengers on the aircraft. Ensure standard operating procedures are in compliance with Transport Canada requirements and Flight Attendant Manual. Work independently without supervision and work well with others in a team environment. Maintain Company culture by delivering exceptional customer service and hospitality. React and respond accordingly to all emergencies. Maintain a calm, dignified manner which will exude confidence and competence. Display mature and dignified conduct on the aircraft whether working, deadheading or traveling as a passenger. Assist with the development and facilitation of joint Annual Crew Resource Management training for pilots and flight attendants.

Owner Operator

Browns Guitar Town
Jul 2004 - Jun 2007
Part owner operator at Robbie (3 years) Owner and operator of a high end guitar boutique competing in an extremely aggressive market place. The store opened with much fanfare and was successful in creating a respected brand, selling to local and international clientele. Such critically acclaimed brands such as Larrivee, Taylor, Louden, Breedlove, Collings, AED. Bogner, Gibson, Fender, Martin and many more. Guitar sales, service, consignments and lessons. And my passion of in store clinics of Featuring Guitar virtuoso's for sold out/standing room only events. Hence where my passion for production, event planning and attention to detail was born.



First Aid

Red cross
Standard First Aid and CPR/AED

Live Fire Fighting

Gestion Formatech

Approved live fire fighting training course

Raft/ Water Evacuation


Raft and life vest training course