David Norman

David Norman


Information Technology Management Professional
  • Skilled in building strong, trusting relationships between the business and technical worlds.
  • Focused on delivery of quality results.
  • Proven track history of 10 years working with external vendors to build relationships and deliver services.
  • Excellent communication and collaboration skills, and experience working with all levels of business and management.
  • Strong Information Technology program and portfolio management background.
  • Many years of experience in manufacturing and software development.

Work History

Work History

Applications Manager/Operations Manager

Managed application design, development, and global roll out of real time web based order inquiry and tracking system interfacing with SAP.  Application users included customer service, field sales, and Gillette customers in North America and Europe.  Responsible for all phases of global application rollout:

  • Led gap analysis workshops with customer service and field sales organizations in North America and several European markets. Organized and led global key user meetings.
  • Designed global architecture for application, interfaces with four SAP environments, and web based front end.
  • Created application design specifications and supervised ABAP and Domino technical development teams.
  • Led rollout of application to Gillette customer sites, distributors, and brokers. Worked with customer service teams to develop rollout process. Visited customer sites when necessary to install and train. Project included setup of hardened web servers, setup and management of digital certificates.
Jul 2006 - Present

IT Program Manager

Procter & Gamble

Managed very large Oracle Data Warehouse re-platform initiative.  Migration of 21 shipment, financial, and marketing applications to Oracle 10g and HP Itanium server platform:

  • Developed RFP and manage vendor bidding process.
  • Managed project vendors (Hewlett Packard and Oracle) and plan release to production schedule.
  • Led auditing and compliance program and chaired project change board meetings.
  • Directed change management program to control break/fix decisions based on business benefits and risks.
  • Coordinated budgeting of release to production program.
Apr 2004 - Jul 2006

Program/Application Manager

Managed application development portfolio for global business management, including Grooming, Oral Care, Personal Care, Braun, and Duracell Global Business Units.  Scoped and initiated new applications and managed all phases of project.  Projects included:

  • Weekly units shipment reports for senior management.
  • Project expense tracking system for GBU finance.
  • Key opinion leaders tracking system for Oral Care.
  • Consumer database and marketing analysis.
  • Central marketing database for market reporting and forecasting.
Apr 2002 - Apr 2004

Senior Data Architect/Project Manager

Led data design teams on several projects, sourcing data, developing integration strategies, and designing data warehouse and data mart environments in  SAP Business Warehouse and Gillette Oracle Enterprise Data Warehouse systems.  Projects included:

  • Architecture team lead for $15M Siebel based account planning and management implementation in North America. Led design of data warehouse and SAP integration, and worked with vendor and Siebel to successfully complete design and implementation on schedule.
  • Led team to design Oracle based customer service ad hoc reporting tool.
  • Designed SAP business warehouse data mart for SKU management reporting project.
Apr 1999 - Apr 2000

Senior Developer

Analysis, design, and development of web-based business to business applications using Lotus Domino, LotusScript, VBScript, JavaScript, HTML, DHTML, XML, Visual Basic, and COM. Integration of back end AS/400 and SQL systems with Domino for web based systems.

Dec 1996 - Apr 1999

Senior IT Analyst

Partnered with business unit managers and research teams to scope, design, and implement finance and workflow applications. Led design and development of Hyperion based global sales analysis and cost allocation system. Led design and maintenance of internal Sales force automation tool.

Jun 1992 - Dec 1996

Software Developer

Principal Lotus Notes developer in Boston office with experience performing systems analysis, designing, estimating, budgeting, developing, and rolling out Lotus Notes applications. 

  • Purchase Order entry, approval, and tracking system for a major entertainment organization.
  • Helpdesk Scheduling, Tracking, and Time entry system for network integration company.

As sole technical writer, researched, wrote, and distributed system administration and end-user manuals for Novell NetWare, and several custom applications. 


Sep 2003 - Jun 2005


Clark University
Sep 1980 - Jun 1983




Jun 1992 - Present

Master's in Technical Writing

Northeastern University
Jun 2003 - Present

Master's in Project Management

George Washington University
Jul 2005 - Jul 2012

Project Management Professional

Project Management Institute