Major League Baseball, Inc. (MLB Network), New York, NY
Emmy Award-winning 24-hour cable network dedicated to baseball. 70 million homes.
Studio Production Manager (Freelance), 4/2013-present
Report to Senior Director of Studio Operations. Supervise rotating 18-person production crews. Delegate workloads, mediate conflicts, manage overtime, changes in priorities; calm, level-headed disposition in high-pressure, high-stakes environment of live television.
◆Rapidly built credibility as operations liaison being sharp and quick on feet marshalling resources, eliminating logistical roadblocks in reaction to emerging production needs. Won over 20-member senior production team.
◆Leverage relationship-building skills and a high degree of competence to set the stage for flawless execution of initiatives against highest internal standard of excellence.
◆Achieved Sports Emmy Award for Outstanding Technical Team Studio. (First-time recipient)
National Basketball Association, Inc. (NBA Entertainment), New York, NY
TV , digital media company that manages NBA's, WNBA's, and NBDL's television, film, Internet, publishing, photos, consumer products, marketing partnerships, media properties, and event relationships.
Senior Director, 10/2001-7/2011
Reported to Senior Vice President in multi-faceted position linking employee, vendor, client relations, operational streamlining. Championed the need to reframe “us versus them” staff mentality to bridge gaps between departments, create better synergy in support of global business strategies.
◆Key senior management liaison on multiple event operations steering committees, working groups. Flagship events have included NBA All-Star Weekends (1994-2011), NBA Finals (1992-2011), NBA Europe Live Tours (2006, 2007, 2010).
◆Jumpstarted stagnant internal relationships, ramped-up networking efforts, developed essential communication pipelines, broke down internal silos.
◆Achieved 100% compliance from 6 core business units for 10 years via clear and timely communication; met aggressive deadlines on multiple projects. Maintained transparency.
◆Drove year-to-year 95% event guest retention rate for more than 10 years. Differentiated, reinforced, elevated brand image; built rapport, strengthened commitment.
◆Saved $144,000 annually in staff retraining costs. Overcame challenge of high industry turnover. Built culture of success through employee engagement, won loyalty.
◆Fueled cultural change efforts to restore fiscal responsibility. Slashed carefree event spending, enforced disciplined operations procedures.
◆Authorized $200,000 of purchase orders annually, ushering in a new culture of accountability in budget management, planning, forecasting, financial transparency.
◆Managed mutually-rewarding relationships with award-winning vendors in highly competitive, cutthroat marketplace. Modified focus of vendor relationships from transactional to partnerships based on collaboration.
◆Saved company thousands red-flagging 10% of 300 annual expense reports for policy noncompliance.
Reported to Senior Vice President of Production Operations and Planning
Execution Logistics - Process Improvement - Decision Maker Buy-In
◆Maximized operational efficiency while simultaneously minimizing pre-event, on-site logistics costs.
◆Subject matter expert on site selection, catering, audio-visual, decor, merchandise, transportation, security.
◆Facilitated prudent strategic, business, operational planning steering credible insights, counsel, value added recommendations to executive staff.
◆Seized logistical reins planning, managing, executing cost-saving use of chartered aircraft. Laid blueprint for 10 years of substantial travel, freight cost reductions via unprecedented, end-to-end best practices, protocols.
◆Saved $10,000 in attrition fees over 3-year span. Secured hotels well below rack-rate pricing. Negotiated terms/conditions to preserve available room inventory with $0 liability.
Operations Manager, 10/1996-10/1999
Talent Acquisition - 25 Direct Reports - Employee Engagement
Steered long-term tenure and promotion of career-minded, entry-level, high-potential leaders. Partnered with HR leaders to fortify organizational bench strength year after year driving robust workforce diversity and inclusion. Leveraged morale-building, accountability coaching, cross-training, personal recognition to unleash individual talents, foster employee longevity. Developed, implemented, accessed strategic plan for team.
◆Introduced first recognition, reward program that resonated with employees. Propelled concurrent increases in productivity, job satisfaction.
◆Realized 90% yearly retention rate piloting job rotation program. Led one-on-one coaching sessions to engage, motivate, boost knowledge levels, encourage career development, creativity, risk-taking.
◆Weekly "town hall" approach allowed for shared concerns, optimum team engagement.
Princeton Youth Hockey Association