Major League Baseball, Inc. (MLB Network), New York, NY
Emmy Award-winning 24-hour cable network dedicated to baseball. 70 million homes.
Studio Production Manager, 4/2013-present
Report to Senior Director of Studio Operations. Supervise rotating 18-person production crews. Delegate workloads, mediate conflicts, manage overtime, and changes in priorities; calm, level-headed disposition in high-pressure, high-stakes environment of live television.
◆Rapidly built credibility as operations liaison being sharp and quick on feet marshalling resources, eliminating logistical roadblocks in reaction to emerging production needs. Won over 20-member senior production team.
◆Leverage relationship-building skills and a high degree of competence to set the stage for flawless execution of initiatives against an internal standard of excellence.
◆Achieved Sports Emmy Award for Outstanding Technical Team Studio. (First-time recipient)
◆PM status report was catalyst for rapid response to technical troubleshooting or human capital issues.
National Basketball Association, Inc. (NBA Entertainment), New York, NY
TV and digital media company that manages the NBA's, WNBA's, and NBDL's television, film, Internet, publishing, photos, consumer products, marketing partnerships, media properties, and event relationships.
Senior Director, 10/2001-7/2011
Reported to Senior Vice President in multi-faceted position linking employee, vendor, client relations, operational streamlining. Championed the need to reframe “us versus them” staff mentality to bridge gaps between departments, create better synergy in support of global business strategies.
◆Key senior management liaison on multiple event operations steering committees and working groups. Flagship events have included NBA All-Star Weekends (1994-2011), NBA Finals (1992-2011), NBA Europe Live Tours (2006, 2007, 2010).
◆Jumpstarted stagnant internal relationships, ramped-up networking efforts, developed essential communication pipelines, and broke down internal silos.
◆Achieved 100% compliance from 6 core business units for 10 years via clear and timely communication; met aggressive deadlines on multiple projects. Maintained transparency.
◆Drove year-to-year 95% event guest retention rate for more than 10 years. Differentiated, reinforced, and elevated brand image; built rapport and strengthened commitment.
◆Saved $144,000 annually in staff retraining costs. Overcame challenge of high industry turnover. Built culture of success through employee engagement and won loyalty.
◆Fueled cultural change efforts to restore fiscal responsibility. Slashed carefree event spending and enforced disciplined operations procedures.
◆Authorized $200,000 of purchase orders annually, ushering in a new culture of accountability in budget management, planning, forecasting, and financial transparency.
◆Managed mutually-rewarding relationships with award-winning vendors in highly competitive, cutthroat marketplace. Modified focus of vendor relationships from transactional to partnerships based on collaboration.
◆Saved company thousands red-flagging 10% of 300 annual expense reports for policy noncompliance.
Reported to Senior Vice President of Production Operations and Planning
Execution Logistics - Process Improvement - Decision Maker Buy-In
◆Maximized operational efficiency while simultaneously minimizing pre-event and on-site logistics costs.
◆Subject matter expert on site selection, catering, audio-visual, decor, merchandise, transportation, and security.
◆Facilitated prudent strategic, business, and operational planning steering credible insights, counsel, and value added recommendations to executive staff.
◆Seized logistical reins planning, managing, and executing cost-saving use of chartered aircraft. Laid a blueprint for 10 years of substantial travel and freight cost reductions via unprecedented, end-to-end best practices and protocols.
◆Saved $10,000 in attrition fees over a 3-year span. Secured hotels well below rack-rate pricing. Negotiated terms/conditions to preserve available room inventory with $0 liability.
Operations Manager, 10/1996-10/1999
Talent Acquisition - 25 Direct Reports - Employee Engagement
Steered long-term tenure and promotion of career-minded, entry-level, high-potential leaders. Partnered with HR leaders to fortify organizational bench strength year after year driving robust workforce diversity and inclusion. Leveraged morale-building, accountability coaching, cross-training, personal recognition to unleash individual talents and foster employee longevity. Developed, implemented, accessed strategic plan for the team.
◆Introduced first recognition and reward program that resonated with employees. Propelled concurrent increases in productivity and job satisfaction.
◆Realized a 90% yearly retention rate piloting a job rotation program. Led one-on-one coaching sessions to engage, motivate, boost knowledge levels, encourage career development, creativity, and risk-taking.
◆Created trust and dialogue stewarding team with accessible, open communication policy and information sharing in weekly "town hall" approach.
◆Implemented performance goals oversight and succession plan processes by partnering with senior leadership team.
Princeton Youth Hockey Association