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My experience includes start-ups of two home health agencies, one hospice, and a DME company.  In addition, I am currently COO and Administrator for my family owned and operated company in East Texas with a branch office.  Previous position was as Branch Director for a parent office with multiple branches owned by a regional Texas based home health company that has recently merged with Kindred Healthcare, a fortune 500 company.

I have excellent leadership, communication, and management skills.  I enjoy working with people to solve problems. My depth of knowledge regarding administration in home health is very broad. I know how to work with and manage professional nurses and therapists.  Quality service delivery is my focus and I strive for 100% customer satisfaction from patients and their families.  I have the ability to resolve customer complaints and prevent loss of business.  I create a working environment in which employees are valued resulting in low attrition and high job satisfaction.  

Quality outcomes is an area of expertise I have developed over  many years working in home healthcare.  In every position I have held it was my responsibility to be accountable for management and planning of quality improvements.  In my masters program I had instruction on quality based outcomes in business and carried that forward to implementation of the quality outcome focus mandated by Medicare in the home health environment.  

My focus is on the bottom line.  In both the home health care and hospital settings, Medicare is reducing payments each year.  My background in accounting enables me to understand and implement effective budgeting and make changes to ensure profitability.  I know how to improve productivity from employees and create reward systems to retain the best employees while eliminating marginal performers.  

In my previous experience it was my job to ensure quality outcomes, patient satisfaction, and appropriate utilization of our services in accordance with established Medicare guidelines and conditions of participation. My responsibilities also included implementation and oversight of all quality improvement programs. 


High-performing Executive with over 15 years of healthcare experience in Home Health and Hospice.   The ideal position would use my experience in Leadership, quality management and strategic planning.  

Leadership Style

McQuiag Word Survey Profile shows the behavioral characteristics of an individual who is very results oriented and adopts an assertive, commanding leadership style. Unwavering in his desire to achieve, he takes charge and will exhibit the traditional leadership characteristics required in different environments.

  • His sense of urgency makes him want to move things along relatively quickly but he can easily adapt to longer-term projects when necessary.
  • He normally favors a practical, task-focused, demanding approach to leadership.
  • More detail oriented and thorough than many leaders, he takes an organized, structured, disciplined approach to managing.

Motivating and Teambuilding

Results-oriented, he encourages internal competition, setting ambitious, challenging goals with short timeframes. While he can be a patient coach if the situation warrants it, he can sometimes light a fire under his team when appropriate. He will impart his focus on quantifiable results to his team and communicates his ideas in a fairly straightforward manner. He is careful to ensure that his relationships with his team members do not stand in the way of achieving his business plan. Although he accepts some innovation from his team, he still expects them to follow defined parameters.

Decision Making and Problem Solving

Very self-assured, he readily accepts the responsibility for decision making, recognizes that all decisions may not be popular, and sees himself as a strong problem solver who:

·weighs the pressure to decide quickly against the instinct to proceed at a less hurried pace

·believes that decisions should evolve from a blend of intuitive thinking and factual analysis

·feels the best decisions are ones that are balanced by a respect for existing systems and processes

Leading Change

A risk taker who believes he can make it happen, he embraces opportunities to shape change. He uses his basic sense of urgency to keep the momentum going forward quickly. He will attempt to get buy-in and team involvement, but recognizes that sometimes this is not possible and will not let it stand in his way. He can take a somewhat innovative approach to change so long as procedures are set in place to ensure a successful roll-out.

Potential Assets:

This is a very ambitious, achievement-oriented individual who thoroughly enjoys competing with others and being able to tackle tough assignments. He:

  • is focused on results, goes directly to the heart of a problem to get things done and will not be distracted from his goals;
  • thinks of himself as a winner and is comfortable pioneering solutions and overcoming obstacles;
  • can accept accountability for both people and the bottom line within clearly defined parameters;
  • readily assumes responsibility for the work of others, accepts authority over them and will fight for success.

 source: McQuaig Word Survey June 5, 2012


Golf, hiking, family activities, church, Toastmasters, and community organizations.

Work experience

Oct 2013Present

Chief Operating Officer & Administrator

LifeCare Health Services

Responsible for planning, directing, and managing all facets of operations and services in a manner that optimizes resource utilization and provision of care and outcomes for adult and geriatric patients who suffer from medically complex illnesses or injuries and/or exacerbation of a disease process in the home health and/or hospice setting.  

The COO is accountable for leadership of all agency employees and for delegating and coordinating operations and services to achieve quality indicators. Provides strategic leadership for the agency by working with the Governing Board and the leadership team to establish long-range goals, strategies, plans, procedures and policies.

Sep 2012Oct 2013

Operations Director

LifeCare Health Services

The Operations Manager will be responsible for day to day non-clinical management by overseeing data entry, accounts payable, payroll, and billing personnel.  Also responsible for managing the organizations HR, helping and creating organizational and program budgets in collaboration with the CEO and Board of Directors.  

Reporting to the CEO and serving as a member of the Management Team this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's financial and non-clinical functions.

Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with the Board of Directors.


  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Oversee overall financial management, planning, systems and controls.
  • Management of agency budget in coordination with the CEO & CFO.
  • Development of individual program budgets
  • Invoicing to funding sources, including calculation of completed units of service.
  • Payroll management, including tabulation of accrued employee benefits.
  • Disbursement of checks for agency expenses.
  • Organization of fiscal documents.
  • Regular meetings with CEO and CFO around fiscal planning.
  • Supervise and coach office manager on a weekly basis.
Oct 2011Sep 2012

Branch Director

IntegraCare Home Health

  • Analyzes and organizes clinical operations for branch directed.
  • Responsible for the delivery of care to all patients served by the branch.
  • Monitors cases to ensure compliance with regulatory agencies, and requirements of third party payers.
  • Assumes financial responsibility for assigned branch.
  • Responsible for branch’s revenue and budget goals.
  • Directs all employees assigned to specific branch. Responsible for the overall direction, coordination and evaluation of the branch.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and procedures.
  • Responsible for appraisal of branch employee performance, rewarding and disciplinary actions of branch employees, addressing complaints and resolving problems.
  • Directs the interviewing, hiring, training, and development of branch employees.
  • Demonstrates emphasis on improving quality of staff, systems, and environment.
  • Analyzes situations, identifies problems, identifies and evaluates alternative courses of action through utilization of Performance Improvement principles.
  • Participates in the agency QA/PI activities. Works with Quality Improvement staff relative to data tracking for performance review and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and processes.
  • Strives to maintain exemplary internal/external customer service.
  • Represents the organization with all referral sources; physicians, and the community on an as-needed basis.
  • Communicates as needed with Regional Director concerning new developments and/or problems.
  • Demonstrates commitment, professional growth, and competency.
  • Promotes organizations philosophy, mission, and administrative policies to ensure quality of care.
  • Perform Other duties as assigned
Aug 2002Feb 2011


AbleCare Home Health
  • Organized and directed agency ongoing functions,
  • Assure documentation of services provided is accurate and timely,
  • Ensure adequate staff education and evaluations,
  • Develop and revise agency Policy and Procedures,
  • Supervised Agency Personnel,
  • Developed and implemented fiscal policies and budgets,
  • Managed all financial affairs,
  • Employ qualified & competent personnel,
  • Directed and trained all staff,
  • Implemented Changes in Oasis,
  • Achieved Elite Status as top home health agency providing quality driven service in 2009.
Jan 1995Apr 2002

CFO & Alternate Administrator

LifeCare Health Services
  • Developed strategic direction of company.
  • Assisted in organizing and directing agency ongoing functions,
  • Supervised Agency Personnel
  • Developed and implemented fiscal policies and budgets
  • Managed all financial affairs.
  • Directed and trained all office staff.
  • Setup Hospice Program and Home Health Branch Office,
  • Responsible for keeping company an ongoing concern during IPS (1999-2000) after Medicare payment reduction of over 50% of revenue.
  • Acted as Alternate Administrator in the absence of the Administrator.



DTM (Distinguished Toastmaster)

Toastmasters International

Non-profit organization developing public speaking and leadership skills through practice and feedback in local clubs since 1924.  Through member clubs, people can improve their communication and leadership skills, and find the courage to change. Today Toastmasters is a world leader and now has more than 260,000 members around the globe.


Course Certificate for Effective Communications & Human Relations/Skills For Success

Dale Carnegie

Look around at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course graduates.

This course helps to master the capabilities demanded in today's tough business environment. Graduates learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. They also learn to be better equipped to perform as a persuasive communicator, problem-solver and focused leader. In addition, graduates develop a take-charge attitude initiated with confidence and enthusiasm.


Computer Skills
Heavy user of computer programs and hardware.  Very proficient in learning software and teaching others what I know.  Expert in the use of Excel, Word, PowerPoint, Access, and the accounting software Peachtree.  Past home health software includes Lewis and HomeSolutions by Sansio.  I am an excellent researcher and use the web to my advantage to seek knowledge when needed.  
Leadership and Management
Graduate and past assistant for the Dale Carnegie Course: Effective Communications & Human Relations/Skills For Success.  I learned to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. I am now better equipped to perform as a persuasive communicator, problem-solver and focused leader. I have developed a take-charge attitude initiated with confidence and enthusiasm. 
Communication and Leadership
Over 10 years of speaking experience gained in Toastmasters.  I have earned Distinguished Toastmaster, the highest award given by Toastmasters.  Over the years I have given over 100 speeches, participated in speech contests, and used my skills to promote my company to the public.  I enjoy speaking in front of an audience and I am very comfortable doing so.  In addition, I have improved my leadership skills by serving as an Area Governor, Club President, and several other officer roles.  Twice I have chaired the Toastmasters Leadership Institute for the East Texas area to provide leadership training to all Eastern Division clubs.  Every year when not a contestant in a speech contest I also serve as either Chief Judge or Contest Judge at different speech contests.  Toastmasters enables me to continually improve my communication and leadership skills.


Homecare Elite 2009

Award of Merit

Texas Medical Foundation