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Texas Instruments Incorporated, Plano, TX

Manufacturer of semiconductors and related devices; market leader in digital signal processors (DSPs); one of the world's top makers of analog chips; additional offerings include logic chips, microprocessors, microcontrollers, and display components. 

Internet Technologist April 2001 – February 2009 Microsoft Relationship Manager

April 2005 – February 2009 Program / Project Manager April 2001 – February 2009 Internet Strategist

December 1994 – April 2001

Work experience


Business Analyst

Texas Instruments

·Recognized as technical expert for social media/networking, browsers, web development and content management, client-based web technologies and Microsoft client tools.

·Generated annual savings of over $150K through development and maintenance of the most comprehensive (nearly 5GB of content) and heavily trafficked internal TI technology web site, with focus on support for Microsoft Windows, Microsoft Office, and Microsoft Windows Internet Explorer.

·Lowered ongoing IT operational costs and increased customer productivity by coordinating with management and customers to drive early internal adoption of both supported and unsupported Internet-based tools and technologies.

·Initiated first use of social networking technologies within TI through integration of Microsoft SharePoint 2007 into TI technology web support site, adding blogs, wikis, and Twitter modules to supplement static content.

·Influenced Microsoft software product development to meet specific TI requirements via Technology Adoption Programs (TAPs); directly responsible for introduction of browser capability (Internet Explorer 6+) to reload proxy configuration when IP stack changes, saving over $50K in annual support costs.

·Enhanced customer value and decreased time/effort required to maintain TI technology support web site through incorporation of various technologies - including Cascading Style Sheets (CSS), Really Simple Syndication (RSS), and Server Side Includes (SSI).

·Presented technical training sessions for supported products to TI employees as a part of periodic internal technology conferences.

·Established a corporate best in class communications process for generation/distribution of over 150 internal product and technology bulletins.

·Served as primary customer technical support contact for the following products: Windows XP, Windows XP Service Pack 2/3, Internet Explorer 6/7/8, Microsoft Office 2003/2007, and Mozilla Firefox. 


Microsoft Relationship Manager

Texas Instruments

·Successfully converted a highly contentious vendor relationship between TI and corporate Microsoft Sales Account Team into a collaborative and effective one, creating and facilitating opportunities to leverage information exchange on product offerings while maintaining tight cost controls.

·Managed daily interaction between Microsoft Sales Account Team and TI technical and management employees; answered questions from account team members and mitigated issues as they arose.

·Led internal team responsible for TI corporate Microsoft strategy; derived cost-effective Microsoft product implementation plan; ensured that no products were licensed too soon and that alternative (i.e., lower cost) tools were considered where available and appropriate.

·Recognized as expert in complexities of Microsoft enterprise client and server product licensing, regularly communicating with internal TI customers – including procurement organization – on licensing issues.

·Managed annual Microsoft Licensing True-Up effort and participated in Enterprise Agreement negotiations in conjunction with procurement organization.


Project Manager

Texas Instruments

·Managed software provisioning process (customer base > 30,000 worldwide) for numerous projects, including Windows XP/SP2/SP3, Microsoft Office 2003/2007, Internet Explorer 6/7, and Mozilla Firefox

·Performed product environment and compatibility testing in conjunction with internal support organizations, obtaining final customer acceptance via direct interaction with internal TI customers, coordinating their feedback into the process.

·Leveraged SharePoint 2007 technology – including blogs and surveys – aspart of customer testing, increasing active participation/feedback by 40% over prior communications methods. 


Senior Systems Analyst

Texas Instruments

·Selected as member of team responsible for building and expanding the scope and capability of TI’s Internet infrastructure; recognized as Technical expert on web browsers, web development, and related Internet technologies.

·Provided third-level technical support for Internet Explorer and Netscape Navigator/Communicator.

·Designed, built, and maintained web site for Support Engineer Strategy and Tools group; this site was one of the first developed for broad use within TI’s former Defense Systems Group (now Raytheon).



Master of Engineering w/Specialization in Computer Science

Graduated with Honors

Bachelor of Science Computer Science

Graduated with Honors

St. Xavier High School, Louisville, Ky


Adobe Photoshop Elements and Adobe Lightroom
Microsoft Office 2003/2007
• Dreamweaver, SharePoint Designer and TopStyle
HTML, JavaScript, CSS, RSS