·Recognized as technical expert for social media/networking, browsers, web development and content management, client-based web technologies and Microsoft client tools.
·Generated annual savings of over $150K through development and maintenance of the most comprehensive (nearly 5GB of content) and heavily trafficked internal TI technology web site, with focus on support for Microsoft Windows, Microsoft Office, and Microsoft Windows Internet Explorer.
·Lowered ongoing IT operational costs and increased customer productivity by coordinating with management and customers to drive early internal adoption of both supported and unsupported Internet-based tools and technologies.
·Initiated first use of social networking technologies within TI through integration of Microsoft SharePoint 2007 into TI technology web support site, adding blogs, wikis, and Twitter modules to supplement static content.
·Influenced Microsoft software product development to meet specific TI requirements via Technology Adoption Programs (TAPs); directly responsible for introduction of browser capability (Internet Explorer 6+) to reload proxy configuration when IP stack changes, saving over $50K in annual support costs.
·Enhanced customer value and decreased time/effort required to maintain TI technology support web site through incorporation of various technologies - including Cascading Style Sheets (CSS), Really Simple Syndication (RSS), and Server Side Includes (SSI).
·Presented technical training sessions for supported products to TI employees as a part of periodic internal technology conferences.
·Established a corporate best in class communications process for generation/distribution of over 150 internal product and technology bulletins.
·Served as primary customer technical support contact for the following products: Windows XP, Windows XP Service Pack 2/3, Internet Explorer 6/7/8, Microsoft Office 2003/2007, and Mozilla Firefox.