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Systems Administrator skilled in troubleshooting and resolving computer/server issues to ensure maximum company productivity. Demonstrated ability to communicate with users of varying levels of technical prowess. Expertise in Microsoft Windows operating systems, Microsoft Active Directory, and software installation. Proven abilities in computer imaging, workstation deployment, and new product evaluation. Quick learner with adaptability to changing responsibilities. Key traits include:

  • Determined
  • A team player
  • Excellent follow up/detail oriented
  • Strong interpersonal skills
  • Collaborative problem solver
  • Excellent communication skills


Web site management
Macromedia Dreamweaver
Asset tracking
Alloy Software Asset Navigator
Hardware troubleshooting and repair
Desktops/Laptops Servers Printers
Virtual machine management
VMWare Workstation, Server, ESX Server, and Virtual Infrastructure.
Corporate antivirus installation/management
Primarily Trend Micro Officescan. Tested and evaluated Kaspersky Business Space Security and Symantec Endpoint Protection.
Software and script network deployment
Altiris Software Delivery Solution
Microsoft security update deployment
Shavlik Netchk Protect. Tested and evaluated Microsoft WSUS, System Center Configuration Manager and System Center Essentials.
Workstation imaging and deployment
Symantec Ghost Corporate Edition
Programming Experience
C C++ Java SQL queries PHP HTML Prolog BASIC
Blackberry BES and device configuration and troubleshooting
Intertel telephony configuration and troubleshooting
CambridgeSoft ChemOffice configuration and troubleshooting
Active Directory configuration and troubleshooting
Windows 2000/2003/XP configuration and troubleshooting
Microsoft Office configuration and troubleshooting

Work experience

2008Aug 2009

Systems Administrator

Implemented time and money saving solutions while delivering comprehensive technical support to employees of a small pharmaceutical company.

  • Handled new computer imaging and deployment, spam filter management, phone system management/troubleshooting, Blackberry account/device management/troubleshooting, desktop/server security management, Active Directory management and Sarbanes-Oxley related security logging.
  • Experienced in vendor relations and procurement, asset tracking and license management, software testing and version control, and managing internal company intranet web page.
  • Refined the antivirus security suite to eliminate unused features, reducing maintenance costs over 50%. 
  • Researched and implemented the migration of the print server to a new server and operating system and reconfigured all workstations to use the new server in a matter of days.

Desktop Support Specialist

Same responsibilities as above.

  • Developed personal relationships and inviting environment to allow employees to ask both professional and personal technical questions.
  • Researched, evaluated, and tested software delivery solution to allow IT to remotely install software to any computer on the network, reducing the completion of a software deployment from days to one hour.
  • Created an action plan to replace company Blackberries in case of RIM’s collapse due to lawsuits. 
  • Identified and used methods of imaging and configuring multiple computers at once for a company-wide deployment, tripling output of new computers to users. 
  • Developed instructions to allow users to use multiple versions of Microsoft PowerPoint on a conference room computer, reducing IT related calls. 
  • Provided rental international Blackberries and easy to understand transfer instructions to allow executives traveling overseas on business to stay in contact.  
  • Designed new implementation to display presentations from laptops in main conference room, clarifying the image significantly.

Application Support Specialist

Delivered Tier 1 & 2 technical support to surgery centers and medical practices for proprietary patient scheduling/accounting software in fast-paced call center environment. Handled troubleshooting database server errors, following up with clients experiencing problems with software.