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Education

Master of Library and Information Science

Kent State University - Kent, Ohio
20132015

Courses included:
Information Technology for Library Professionals
Management of Libraries and Information Centers
Marketing  the Library
Information Sources and Reference Services
Introduction to Digital Preservation
Indexing and Abstracting
Web Site Development

Bachelor of Arts in English

The Ohio State University - Columbus, Ohio 
20102011

Concentration in Digital Media Studies
Minor in Popular Culture Studies

Work History

Librarian / Coordinator - STAC

University Libraries - Wright State University
Jul 2015August 2018
  • Coordinated the services of the Student Technology Assistance Center, a multimedia facility open to students of Wright State University
  • Provided students with hands-on training on a variety of hardware, software, and peripherals
  • Participated in library instruction promoting digital literacy and information literacy through workshops, tours, orientations and special events
  • Planned and conducted instruction in classroom, small-group, and non-traditional settings about multimedia projects
  • Collaborated with faculty and subject librarians to develop assignments and incorporate resources into specific classes
  • Researched new technologies to improve student experience and ensure continuous improvement to services
  • Served as the librarian for the LEAP (Learning English for Academic and Professional Purposes) program, including reference and instruction services.

Practicum Student - Reference Desk

Orange Branch - Delaware County District Library
Jan 2015Mar 2015
  • Provided support for Adult Service Librarian and Adult Reference Specialists
  • Utilized online and physical resources for patron inquiries and information needs
  • Assisted patrons with technical issues and troubleshooting
  • Aided patrons by demonstrating usage of catalog and reference resources
  • Retrieved materials for patrons, and request them when unavailable
  • Engaged with community through direct programming
  • Tracked user inquiries to gauge information demands

Customer Service Specialist

Northside Branch - Columbus Metropolitan Library
July 2014July 2015
  • Assisted customers obtain library cards, verified account information, informed customers of rules and regulations, and accepted payment on accounts
  • Resolved customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating
  • Ordered and maintained location supplies
  • Maintained public materials and bulletin boards, including periodicals, and the lost and found collection
  • Assisted patrons with library technology and accessing materials
  • Provided Reader's Advisory and promoted the collection

Customer Service Assistant

Parsons Branch - Columbus Metropolitan Library
Oct 2013July 2014
  • Processed inbound materials daily, including those returned by patrons and those sent from other libraries
  • Assembled outbound materials requested by patrons for other libraries
  • Returned materials to their correct physical location
  • Assisted patrons with their information needs, locating and requesting materials for them

OBB Access SSI/SSDI Customer Support Specialist

The Ohio Association of Foodbanks - AmeriCorps
Oct 2012Oct 2013
  • Provided support for Ohio Benefit Bank counselors that are assisting clients apply for SSI and/or SSDI benefits
  • Processed SSI and SSDI applications for clients through the SSA website, expediting the process and ensuring their application is completed
  • Updated and maintained network of counselor support websites, creating and uploading supplemental documents
  • Utilized Adobe Captivate and other media creation software to create supplemental training documents and modules

References

Professional Affiliations

  • The Ohio State University: Mentor-A-Buckeye Program -  Community Mentor
  • American Library Association: Member
    • LITA (Library and Information Technology Association)
  • The Ohio Library Council: Member
  • Americorps Alums: OH - Columbus Chapter

Multimedia Porfolio