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Education

20132015

Master of Library and Information Science

Kent State University - Kent, OH
20102011

Bachelor of Arts in English

The Ohio State University - Columbus, OH 
  • Focus on Digital Media
  • Marketing Director for Graphic Novel Club

Work History

Jul 2015Present

Coordinator - Student Technology Assistance Center

Wright State University
  • Coordinate the services of the Student Technology Assistance Center, a multimedia facility open to students of Wright State University
  • Provide hands-on training with the hardware, software, and peripherals for students
  • Participate in library instruction promoting digital literacy and information literacy through workshops, tours, orientations and special events
  • Plan and conduct instruction in classroom, small-group, and non-traditional settings about multimedia projects
  • Collaborate with faculty and subject librarians to develop assignments and incorporate resources into specific classes
  • Research new technologies to improve student experience and ensure continuous improvement to services
Jul 2014Jul 2015

Customer Service Specialist

Northside Branch - Columbus Metropolitan Library
  • Assisted customers obtain library cards, verified account information, informed customers of rules and regulations, and accepted payment on accounts
  • Resolved customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating
  • Ordered and maintained location supplies
  • Maintained public materials and bulletin boards, including periodicals, and the lost and found collection
  • Assisted patrons with library technology and accessing materials
  • Provided Reader's Advisory and promoted the collection
Jan 2015Mar 2015

Practicum Student - Reference Desk 

Orange Branch - Delaware County District Library
  • Provided support for Adult Service Librarian and Adult Reference Specialists
  • Utilized online and physical resources for patron inquiries and information needs
  • Assisted patrons with technical issues and troubleshooting
  • Aided patrons by demonstrating usage of catalog and reference resources
  • Retrieved materials for patrons, and request them when unavailable
  • Engaged with community through direct programming
  • Tracked user inquiries to gauge information demands
Oct 2013Jul 2014

Customer Service Assistant

Parsons Branch - Columbus Metropolitan Library
  • Processed inbound materials daily, including those returned by patrons and those sent from other libraries
  • Assembled outbound materials requested by patrons for other libraries
  • Returned materials to their correct physical location
  • Assisted patrons with their information needs, locating and requesting materials for them
Oct 2012Oct 2013

OBB Access SSI/SSDI Customer Support Specialist 

The Ohio Association of Foodbanks - AmeriCorps
  • Provided support for Ohio Benefit Bank counselors that are assisting clients apply for SSI and/or SSDI benefits
  • Processed SSI and SSDI applications for clients through the SSA website, expediting the process and ensuring their application is completed
  • Updated and maintained network of counselor support websites, creating and uploading supplemental documents
  • Utilized Adobe Captivate and other media creation software to create supplemental training documents and modules
Oct 2011Oct 2012

Web Design Assistant

University Archives - The Ohio State University
  • Designed web exhibitions using Adobe Dreamweaver, Photoshop and Flash to make archive information and materials more easily accessible to students, staff, and the general
  • Maintained previously created online exhibitions by refining and updating content to ensure information is accurate and up to date
  • Was responsible for the creation and maintenance of the online historical timeline
  • Notified university students and staff of upcoming exhibits and events through the Archive's Facebook and Twitter pages to increase knowledge of information available
Sep 2010Aug 2011

Student Research Associate

The Humanities Institute - The Ohio State University
  • Maintained website for the Institute, updating calendar of events and other online content daily
  • Notified students and staff of upcoming events through the use of social media
  • Corresponded with upcoming speakers to facilitate needs before an event,
    on-hand to provide assistance during presentations
  • Assisted Institute Associates and staff with day to day duties
  • Performed research into how the Humanities Institute can expand its programming,
    in order to better serve the public
  • Answered phone calls, accommodate visitors and guests to the Institute
Oct 2010Jun 2011

Computer Lab Assistant

The Digital Media Project - The Ohio State University
  • Assisted students one-on-one with production of class projects
  • Advised patrons on usage of various media editing software 
  • Provided creative feedback on projects
  • Solved production problems by troubleshooting with students, and alerted management of unforeseen compatibility issues

Awards

2011

Digital Media Award for Outstanding Undergraduate Work

The Ohio State University

Portfolio

Posters

Promotional materials made as STAC Coordinator:

Professional Affiliations

Professional References

Tamar Chute
University Archivist
The Ohio State University Archives
2700 Kenny Rd
Columbus, OH 43210
614-292-3271
chute.6@osu.edu

Tiffany Quattlebaum
Fiscal Manager
The Ohio State University - Department of Psychology
225 Psychology Building
1835 Neil Ave
Columbus, OH 43210
216-688-1094
quattlebaum.3@osu.edu

Nancy Lensenmayer
Director of Education and Professional Development
Online Computer Library Center Inc.
6565 Kilgour Place
Dublin, OH 43017
614-638-3841
nlensenm@kent.edu