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Master of Library and Information Science

Kent State University - Kent, OH

Bachelor of Arts in English

The Ohio State University - Columbus, OH

Work History

Jul 2015Present

Coordinator - Student Technology Assistance Center

University Libraries - Wright State University
  • Coordinate the services of the Student Technology Assistance Center, a multimedia facility open to students of Wright State University
  • Provide hands-on training with the hardware, software, and peripherals for students
  • Participate in library instruction promoting digital literacy and information literacy through workshops, tours, orientations and special events
  • Plan and conduct instruction in classroom, small-group, and non-traditional settings about multimedia projects
  • Collaborate with faculty and subject librarians to develop assignments and incorporate resources into specific classes
  • Research new technologies to improve student experience and ensure continuous improvement to services
Jul 2014Jul 2015

Customer Service Specialist

Northside Branch - Columbus Metropolitan Library
  • Assisted customers obtain library cards, verified account information, informed customers of rules and regulations, and accepted payment on accounts
  • Resolved customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating
  • Ordered and maintained location supplies
  • Maintained public materials and bulletin boards, including periodicals, and the lost and found collection
  • Assisted patrons with library technology and accessing materials
  • Provided Reader's Advisory and promoted the collection
Jan 2015Mar 2015

Practicum Student - Reference Desk 

Orange Branch - Delaware County District Library
  • Provided support for Adult Service Librarian and Adult Reference Specialists
  • Utilized online and physical resources for patron inquiries and information needs
  • Assisted patrons with technical issues and troubleshooting
  • Aided patrons by demonstrating usage of catalog and reference resources
  • Retrieved materials for patrons, and request them when unavailable
  • Engaged with community through direct programming
  • Tracked user inquiries to gauge information demands

Oct 2013Jul 2014

Customer Service Assistant

Parsons Branch - Columbus Metropolitan Library
  • Processed inbound materials daily, including those returned by patrons and those sent from other libraries
  • Assembled outbound materials requested by patrons for other libraries
  • Returned materials to their correct physical location
  • Assisted patrons with their information needs, locating and requesting materials for them
Oct 2012Oct 2013

OBB Access SSI/SSDI Customer Support Specialist

The Ohio Association of Foodbanks - AmeriCorps
  • Provided support for Ohio Benefit Bank counselors that are assisting clients apply for SSI and/or SSDI benefits
  • Processed SSI and SSDI applications for clients through the SSA website, expediting the process and ensuring their application is completed
  • Updated and maintained network of counselor support websites, creating and uploading supplemental documents
  • Utilized Adobe Captivate and other media creation software to create supplemental training documents and modules
Oct 2011Oct 2012

Web Design Assistant

University Archives - The Ohio State University
  • Designed web exhibitions using Adobe Dreamweaver, Photoshop and Flash to make archive information and materials more easily accessible to students, staff, and the general public
  • Maintained previously created online exhibitions by refining and updating content to ensure information is accurate and up to date
  • Was responsible for the creation and maintenance of the online historical timeline
  • Notified university students and staff of upcoming exhibits and events through the Archive's Facebook and Twitter pages to increase knowledge of information available



Promotional materials made as STAC Coordinator:

Professional Affiliations

Professional References

Tamar Chute
University Archivist
The Ohio State University Archives
2700 Kenny Rd
Columbus, OH 43210

Tiffany Quattlebaum
Fiscal Manager
The Ohio State University -
Department of Psychology
225 Psychology Building
1835 Neil Ave
Columbus, OH 43210
Candy Princehorn
Manager - Dublin Branch
Columbus Metropolitan Library
75 N. High Street
Dublin, OH 43017