Senior Practice Manager
Managed high profile international projects with top 3 telecom companies in Mexico and major carriers in the Caribbean.
·Developed customer relations and applied needs based selling to uncover additional ways to add value for current customers.While completing an $80K project, recommended additional solution and expanded contract to $320K.
·Led turn-around of a stalled project in Mexico that was significantly over budget.Took control and eliminated scope-creep by executing a formal change order program and implementing a better account management strategy to deal with changing customer requirements.
·Designed detailed project plans for implementation of Customer Communication Management solutions; conducted comprehensive cost and competitive analysis to uncover areas for better product positioning.
·Performed project management and led project team to successfully close several projects with the accounts resulting in additional revenue from each account.
·Used personal network to penetrate organization and influence decision maker to expand a $20K project to $100K and authorize immediate implementation.
·Reason for Leaving: Entire group was eliminated due to corporate restructure post-acquisition (RIF).