§Provided technical support to customers worldwide for Ultimus BPM Suite, a workflow automation software suite.Work directly with Ultimus development group to help diagnose, debug and resolve issues.
§Top senior technical support technician at Ultimus out of 30+ support personnel.One of 2 Level III support engineers at Ultimus.Level 3 engineer for the Western Hemisphere.
§Support included troubleshooting, configuration, and testing of COM+, IIS, SQL Server, Oracle, Windows Servers, Internet Explorer, Ultimus BPM Suite, and SharePoint
§Authored the Ultimus 4.2 Installation Manual.
§Responsible for benchmarking and performance testing of Ultimus 5.0.
§Named/24hr Customer support for several high profile customers including (DELL, Citizens Bank, Chevron, and Janus).
§Designed, developed, integrated and implemented business processes for customers.Specifically performing the following tasks:
oDocumentation and Analysis of Process Design
oDocumentation of Test Cases
oProcess diagram and Mapping using BPM Design Tools
oProcess development using ASP.NET, BPM Tools, XML Schemas, database connections, and various integrations with web services, MS Office applications, and other third party applications.
§Oracle Expert at Ultimus.
§Telecommuter for 3 years.
§Worked directly with the following Fortune 100 Customers: Wal-Mart, GE, Chevron, Verizon, Boeing, McKesson, Dell, Microsoft, Lockheed Martin and Honeywell.